The biggest problem we have with our insurance is that they're guaranteed a 15% YoY profit by our provincial laws. Even if you're accident free for 20 years, no claims, and etc etc rate saving perks. The rates go up, it's bonkers. I don't know what the situation is in the US. Capitalism is failing society.
Capitalism does not equal 15% YoY profit... it's much more like 30% ;-)
Yeah, I have a friend in insurance in Canada... one of the carriers [there's only a couple as I recall] was raising the auto rates substantially and he had to make those calls... "it's not you... it the insurance company."
In reality, capitalism allows for competition, so you almost always have options through other carriers... it just requires some work.