Virtual Delivery Specialist?

[JRP3]

In another post I jokingly mentioned Tesla having a Delivery Specialist pop up on the 17 inch display instead of in person, but thinking about it I was wondering, "Why not?" Those of you who have taken delivery what do you think about a remote DS talking you through everything, or even better a virtual DS interactive program, with ability to contact live support if the need arises? Seems as if this could save Tesla a lot of time and money, and get cars delivered faster.

Your new DS

 

[widodh]

I wouldn't mind. By reading this forum I've learned so much about the Model S I really don't care about the delivery.

But same went with my Toyota Auris Hybrid, I picked it up at the dealer, kindly declined the help from the salesmen.

I think that young buyers will figure out the Model S or any current car. They don't get a delivery specalist with their smartphone do they and still we manage to use them.

I know it's a service from Tesla, but not mandatory imho.

 

[dsm363]

I think it would work and people might pick it if they offered it as an option. I think with great videos like Cinergi has been making (Tesla could make their own as well) and someone to reach by phone, a lot could be accomplished.

 

[ClearwaterBchSteve]

I like the idea of a virtual helper on the touchscreen. It would certainly be a more "modern" approach than opening the glovebox to pull out the paper manual and look something up. We should be able to just "ask the car".

I think a lot of the early Telsa adopters like me have been following the forums and published information all along. After all, it's been 3 1/2 years for many of us!

I assume the person driving the truck that will be delivering my Model S will also be the "Delivery Specialist". I've already read the owners guide and studied most of the online information so I plan to be fairly prepared. I do hope however, that the DS will show me some things I don't already know.

 

[sublimaze1]

I assume the person driving the truck that will be delivering my Model S will also be the "Delivery Specialist".

Unfortunately, that is not accurate (at least in Texas). The couple (and it was ... a husband and wife trucking team) that dropped off Gigemags vehicle simply had him sign some papers, asked him where to park it, and headed on the way.

 

[ClearwaterBchSteve]

Unfortunately, that is not accurate (at least in Texas). The couple (and it was ... a husband and wife trucking team) that dropped off Gigemags vehicle simply had him sign some papers, asked him where to park it, and headed on the way.

WOW! One thing for sure, assume is not a word that should be used in the Model S quest. I think I will refrain from doing so in the future...

 

[EV_de]

Creepy Computer-Generated Avatar Greets Travelers At Newark Liberty

http://newyork.cbslocal.com/2012/07/27/creepy-computer-generated-avatar-greets-travelers-at-newark-liberty/

 

[doug]

The "Virtual Specialist" would take a bit of work to develop. But some simple demonstration videos would be a good start (kinda like the Menlo Park guys did with the Roadster), particularly for those folks in Texas. After that a Remote Specialist would be nice. Face Time through the 17" screen would be pretty awesome if they were set up to do that.

 

[spatterso911]

My M5 came with a DVD which contained video demonstrations of the equipment and settings for the car. Didn't need it though, because, due to forums like this, I already knew more about the car than the salesmen!!

 

[JRP3]

Of course there could be problems....

 

[dsm363]

Of course there could be problems....

I'd be ok with that.

 

[tdiggity]

 

[brianman]

<3 clippy references

 

[digitaltim]

If the UI is designed with the UUU (universal untrained user) in mind, we should not need a virtual, physical or otherwise delivery specialist.

That said, I would love to be able to talk to my car with natural speech commands. I would opt for the HAL-based skin for the virtual delivery specialist.

 

[dsm363]

That said, I would love to be able to talk to my car with natural speech commands. I would opt for the HAL-based skin for the virtual delivery specialist.

I would love that. Maybe until then I can find a website that will fill the web browser in half-screen mode on the 17" screen with the HAL image and then play the mp3 in the background.

 

[ClearwaterBchSteve]

Of course there could be problems....

"Extend the door handles please H.A.L."

 

[Babylonfive]

"Extend the door handles please H.A.L."

I'm sorry Steve, I can't do that.

 

[MMiles2012]

As an industry insider, no automaker is ever going to not have a person walk you through new vehicle features. A lot of the sales satisfaction surveys (JD Power, etc.) show that time spent at delivery walking the customer through how to use the car, set up their phone via bluetooth, etc., is the single most valuable thing a sales consultant can do in increasing satisfaction. Even better than a quick, easy negotiation and free donuts.


Having said that, I'd much rather get a virtual assistant, or at least the option to decline a delivery specialist. I don't want to have to pay for that kind of service.

 

[jerry33]

As an industry insider, no automaker is ever going to not have a person walk you through new vehicle features. A lot of the sales satisfaction surveys (JD Power, etc.) show that time spent at delivery walking the customer through how to use the car, set up their phone via bluetooth, etc., is the single most valuable thing a sales consultant can do in increasing satisfaction.

You gotta be kidding. Most automobile dealer personnel can barely even start the car, let alone tell you about how it works or how to use the features. Telsa seems to be the sole exception.