TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker or making a Paypal contribution here: paypal.me/SupportTMC

Warranty?

Discussion in 'Roadster' started by Kardax, Mar 14, 2008.

  1. Kardax

    Kardax Member

    Joined:
    Jun 8, 2007
    Messages:
    258
    Location:
    Minnesota, USA
    I'm struggling to find information about the Tesla Roadster's warranty. I'm assuming it has one (I think there has been talk about a 5 year battery warranty, but I can't find anything solid...)

    I was just thinking about how much ZAP!'s 6-month warranty said about their quality expectations, but then I realized I had no idea what Tesla was offering...

    -Ryan
     
  2. donauker

    donauker Member

    Joined:
    Sep 5, 2006
    Messages:
    757
    Location:
    Pennsylvania
    The Warranty according to Tesla Motors
     
  3. vfx

    vfx Well-Known Member

    Joined:
    Aug 18, 2006
    Messages:
    14,792
    Location:
    CA CA
    Odd for a car that is "in production".
     
  4. Hunter

    Hunter Member

    Joined:
    Mar 4, 2008
    Messages:
    28
    That "rust and corrosion" part made me grin. I can see the final version now:

    "If any body panel rusts, ever, even 200 years from now, Tesla will replace said body panel at no cost."

    (Sure, I know there are other metal parts that might conceivably rust...I just thought it was funny to think about a rust/corrosion warranty on a carbon fiber car.)

    Anyway, on the larger question....these things have been in "regular series production" for two weeks...where's the warranty!? Can they really deliver these things to customers while still saying "we're working on it?"
     
  5. doug

    doug Administrator / Head Moderator

    Joined:
    Nov 28, 2006
    Messages:
    15,914
    Location:
    Stanford, California
    Tesla Motors - think
     
  6. doug

    doug Administrator / Head Moderator

    Joined:
    Nov 28, 2006
    Messages:
    15,914
    Location:
    Stanford, California
    I'm curious what the current details are on the warranty. Is there a separate battery warranty? What are the terms?
     
  7. bolosky

    bolosky Member

    Joined:
    May 5, 2009
    Messages:
    424
    There's a warranty guide in the oweners' area (though the version for the 2010 car is actually the EU one, for whatever reason). Essentially, it's 3 years/36,000 miles bumper-to-bumper and 5 years/50,000 miles for the SRS (seatbelts/airbags). The audio system is 1 year/12,000 miles.

    There's no separate battery warranty, and there are exclusions in the main warranty for abusing the battery (leaving it unplugged at 0 charge, storing it unplugged at very high/low temps, etc.)

    I seem to remember that they were selling an extended warranty with the car. I forget the terms, however. I was concerned that the company wouldn't last that long, so I didn't buy it. If they offer it to me again toward the end of my initial warranty (and they look like they're doing well), I probably will.

    I recently had the PEM die in my car, and the service guys drove out the next day and replaced it in the garage at work (while I watched). No charge.
     
  8. Palpatine

    Palpatine Banned

    Joined:
    Sep 6, 2008
    Messages:
    1,357
    Location:
    Seattle
    So far I think Tesla Motors has gone above and beyond the call of duty on warranty issues. The Seattle Tesla service manager gives his personal cell phone number to all Tesla owners.
     
  9. vfx

    vfx Well-Known Member

    Joined:
    Aug 18, 2006
    Messages:
    14,792
    Location:
    CA CA
    #9 vfx, Jan 24, 2010
    Last edited: Jan 25, 2010
    Tesla LA has also been very good.
     
  10. samcarney

    samcarney Sam C

    Joined:
    May 22, 2009
    Messages:
    258
    Location:
    Great Lakes, Southern California
    I have had similar experiences with the Chicago Service department. Top Notch:biggrin:
     
  11. daghb

    daghb Member

    Joined:
    Aug 17, 2009
    Messages:
    34
    And I would like to add the same impression on the UK service reps. They even have a Scandinavian mobile service tour coming. Awesome!
     
  12. vfx

    vfx Well-Known Member

    Joined:
    Aug 18, 2006
    Messages:
    14,792
    Location:
    CA CA
    Interseting though that in the "test drive but decided not to buy" thread that they got a weak salesperson.

    One person I gave a ride to called the LA store and later called me to say the person on the phone was bitchy. He was inteersted in a Model S but still..., are Tesla store personnel just great to owners????
     
  13. Alpine Driver

    Alpine Driver Member

    Joined:
    Mar 24, 2008
    Messages:
    92
    Location:
    Austria
    extra warranty no longer offered in the EU?

    My car was delivered in september. For whatever reason, the TM homepage section "about your car" still says "locked in for production ;-)
    Therefore, I can see how they change prices and options based on the configuration I have chosen.
    In the meantime, the following things have changed:
    1. price for electronis group (premium sound) dropped down from 3.000-something if I remember right to now 800,00 EUR
    2. Tire Pressure monitoring system is now on extra cost, EUR 330,00
    3. Home connector still not listed in the list
    4. I purchased my car with an additional waranty for additional 3 years/60.000km on top, now good in total for 6 years/120.000km whatever comes first. price was 4.000,00 EUR. This option is now since about 2 month no longer in the selectable list.
     
  14. bolosky

    bolosky Member

    Joined:
    May 5, 2009
    Messages:
    424
    I bought a US Roadster without the electronics package. The homelink is listed in the documentation as being a part of the electronics package, but in fact it works fine on my car. I've heard the same thing from others.

    Maybe that's also true in Europe (or maybe not).
     
  15. Alpine Driver

    Alpine Driver Member

    Joined:
    Mar 24, 2008
    Messages:
    92
    Location:
    Austria
    Sorry bolosky, I ment the home charging connector (up to 70A), not the homelink issue. This we dont have in the EU version, officially.
     
  16. user497

    user497 Member

    Joined:
    Nov 21, 2009
    Messages:
    171
    Warranty for used Tesla

    Does anyone know what part of the warranty is transferable? I didn't see anything on the Tesla site or wikipedia but on a used car site (http://www.fantasyjunction.com/cars/791-Tesla-Roadster-Electric) it says:

    "This example is the 48th of just 100 roadsters built in the Signature One Hundred series which are equipped with all options available at the time of production and supplied with an extended bumper to bumper transferable warranty for 4 years or 50,000 miles."

    Is that the case for all Signature One Hundred roadsters? What about the battery?
     
  17. dpeilow

    dpeilow Moderator

    Joined:
    May 23, 2008
    Messages:
    8,572
    Location:
    Winchester, UK
    Care to name and shame?

    If there are a couple of bad apples, that is not good.
     
  18. vfx

    vfx Well-Known Member

    Joined:
    Aug 18, 2006
    Messages:
    14,792
    Location:
    CA CA
    Don't know and would'not tell. :redface:
     

Share This Page