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Weird Problem with Trip Meters, Energy App

Discussion in 'Model S: User Interface' started by Doug_G, Feb 15, 2017.

  1. Doug_G

    Doug_G Lead Moderator

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    My car has been in a bit of a snit lately. It went in for annual service, came back with intermittent problems with the brake lights. It went back in and that took a month to resolve. Then when it came back the washer pump wouldn't work. They fixed that but now I'm getting bizarre stuff with the screen data.

    It always shows "Since 3:28 PM" with no km and no Wh/km, and random hours - could be 53 hours, could be negative. The other trip odometers show nothing at all. The main speedometer and odometer work fine.

    IMG_6031.JPG

    Energy App is completely disabled. Never shows anything.
    IMG_6035.JPG

    I've reported this to Tesla, but so far crickets. Anyone have an idea what is going on here? I'm thinking maybe a bad firmware load. (Yes I reset both computers as soon as I noticed this.)
     
  2. mknox

    mknox Well-Known Member

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    Doug, when you charge the car does it show you how many kms and/or kWh were added? If that is the same sensor that is used to record how many kWhrs are drawn from the pack when driving,and it is also not working for charging, that may narrow it down a bit.
     
  3. Doug_G

    Doug_G Lead Moderator

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    They just fixed it remotely somehow.
     
  4. mknox

    mknox Well-Known Member

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    Amazing what they can do over-the-air. When my car was new, they fixed a broken (electrically) tail light over-the-air.
     
  5. Doug_G

    Doug_G Lead Moderator

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    Yeah it was pretty cool that they could fix it remotely. Hopefully my car will stop being so temperamental!
     
  6. SBerg

    SBerg Member

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    My S with 93,000 miles is doing the same thing, it just keeps track of time. I have reported it several times but no fix so far.
     
  7. scottm

    scottm Active Member

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    Was the fix a whole-car reset (factory reset)? ... lose all your settings and favorites, etc..
     
  8. Doug_G

    Doug_G Lead Moderator

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    Lost trip odometers. Nothing else.
     
  9. Musterion

    Musterion 18h 03m 37s −24° 23′ 12″

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  10. Doug_G

    Doug_G Lead Moderator

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    Ohhh... that is plausible. I was keeping Trip B to monitor the lifetime (well, since the touchscreen was replaced in 2013) power consumption rate of the car.

    Also plausible that it needs to keep some trip details in order to do the average power calculation.
     
  11. mknox

    mknox Well-Known Member

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    FWIW, my Trip B has never been reset since March 2013 and I now have near 150,000 km on the car. No issues like those described here whatsoever.
     
  12. Doug_G

    Doug_G Lead Moderator

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    Well it really shouldn't be an issue. It should just maintain cumulative energy and cumulative distance registers. But there's plenty of evidence of weak software design visible through the UI, so you never know.
     

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