So I was all set to pick up my M3D yesterday.
First I got a call in the morning that the car failed a technical inspection and a part may need to be ordered so my delivery was cancelled for the day. Which was extremely disappointing.
Upon asking for clarification, I was told they updated the car in the morning with the lastest firmware and apparently it freaked out and they thought the MCU chip was bad and they will have to order a new one.
My original delivery was scheduled for 4 pm. At about 2 pm I get a phone call from the service center that they decided to do a full software reinstall and apparently it resolved the issue. I was told they could have the car ready at 5:30 pm if I wanted to pick it up today still. The problem is I am nearly 3 hours from the service center. I wanted my car now so I grabbed the wife and kids and rushed out the door to get there in time. We hit some traffic so actually got there about 5:45 pm.
Once we arrived the guy in the showroom said he would notify our delivery specialist that we have arrived. So while we waited, the family checked out the cars in the showroom. Kids loved the X; I finally sat in a Model 3 for the first time. This took about 30 minutes or so. I did not hear a word yet. We decided to sit down and wait. Shortly after sitting my delivery specialist came up and said that upon final detail they noticed a paint issue on the front bumper that they were going to buff out. She said it should take about a half and wanted to confirm that we wanted to wait. Of course I said yes.
So by this time it was about 6:30 pm and the kids were getting hungry. We told the delivery specialist that we were going to walk to the fast food place across the street to get some dinner. We got back to the service center a little after 7 and was told they are still working on it.
About 7:30 the service center manager came out (Really nice guy) and said that they identified a “texture” issue on the front bumper. They have been buffing it for an hour and it really hasn’t improved. He wanted to show me the issue and get feedback from me and discuss options.
Basically, it looked like the bumper wasn’t clean before they clear coated it. It had bumps you could physically feel and caused the light to refract differently. It was obvious buffing wasn’t going to fix it as it was below the clear coat.
I was given the option of accepting it as is, have Tesla work with a local body shop to fix the issue which would most likely include repainting the front quarter of the car, or get a new vin. I decided I couldn’t live with accepting the car as is or having a brand new car repainted. So I reluctantly opted for a new vin knowing I would not receive my car for a while longer.
We left to go home about 8:30 pm empty handed and very disappointed. Service manager said it will take about 3 weeks for redelivery which doesn’t sound horrible considering is was going to be 1-2 weeks to have a body shop repair it.
For those who have refused cars, how long has it taken for the second delivery?
Once again the service center did and excellent job. I just wish they would had seen it before we drove their. The car should had not made it out of Fremont.
First I got a call in the morning that the car failed a technical inspection and a part may need to be ordered so my delivery was cancelled for the day. Which was extremely disappointing.
Upon asking for clarification, I was told they updated the car in the morning with the lastest firmware and apparently it freaked out and they thought the MCU chip was bad and they will have to order a new one.
My original delivery was scheduled for 4 pm. At about 2 pm I get a phone call from the service center that they decided to do a full software reinstall and apparently it resolved the issue. I was told they could have the car ready at 5:30 pm if I wanted to pick it up today still. The problem is I am nearly 3 hours from the service center. I wanted my car now so I grabbed the wife and kids and rushed out the door to get there in time. We hit some traffic so actually got there about 5:45 pm.
Once we arrived the guy in the showroom said he would notify our delivery specialist that we have arrived. So while we waited, the family checked out the cars in the showroom. Kids loved the X; I finally sat in a Model 3 for the first time. This took about 30 minutes or so. I did not hear a word yet. We decided to sit down and wait. Shortly after sitting my delivery specialist came up and said that upon final detail they noticed a paint issue on the front bumper that they were going to buff out. She said it should take about a half and wanted to confirm that we wanted to wait. Of course I said yes.
So by this time it was about 6:30 pm and the kids were getting hungry. We told the delivery specialist that we were going to walk to the fast food place across the street to get some dinner. We got back to the service center a little after 7 and was told they are still working on it.
About 7:30 the service center manager came out (Really nice guy) and said that they identified a “texture” issue on the front bumper. They have been buffing it for an hour and it really hasn’t improved. He wanted to show me the issue and get feedback from me and discuss options.
Basically, it looked like the bumper wasn’t clean before they clear coated it. It had bumps you could physically feel and caused the light to refract differently. It was obvious buffing wasn’t going to fix it as it was below the clear coat.
I was given the option of accepting it as is, have Tesla work with a local body shop to fix the issue which would most likely include repainting the front quarter of the car, or get a new vin. I decided I couldn’t live with accepting the car as is or having a brand new car repainted. So I reluctantly opted for a new vin knowing I would not receive my car for a while longer.
We left to go home about 8:30 pm empty handed and very disappointed. Service manager said it will take about 3 weeks for redelivery which doesn’t sound horrible considering is was going to be 1-2 weeks to have a body shop repair it.
For those who have refused cars, how long has it taken for the second delivery?
Once again the service center did and excellent job. I just wish they would had seen it before we drove their. The car should had not made it out of Fremont.
