I've happily owner a 2012 Model S Signature 132k miles for over 8 years. I've had some minor issues over the years but most were resolved under warranty or fixed for less than $1000. My recent problem started in August 2022 when my car was rear-ended while I was at a light. The damage to the car appeared to be minimal, and repair estimates included a new bumper cover and a minor dent in the tailgate. I continued to drive the car for about a month or about 1000 miles until I got an error that the car would no longer charge while at the body shop. The body shop had me send the car to Tesla to be diagnosed. Per Tesla the car needed a HV battery at the cost of 20k, and they a first said that the cause was due the the accident. Once the insurance adjustor met with Tesla, the advisor then said that it could not say either way if the accident was the cause of the faulty HV battery. At this point I was forced to pay for the battery replacement myself. During this time while in service, i was advised that they would also update the MCU which I agreed. The Tesla APP kept me up to date with repair status, It looks like the battery installation went as plan but there was a trim piece that took over a month to repair. When it was time to pick up the car the first time, while looking thru the window I noticed that there were wires hanging from the bottom the the radio. of course I declined pickup and Tesla advised that they would make it right. after a few weeks I was called and told that the car was ready, his time I was able to sit in the car. At this time i notice that the silver dash trim was hanging about a half inch away from the dash in some spots and the dash could be lifted up by one hand. There were also scratches in the leather trim and carbon fiber. I'm assuming that the tech had a hard time removing the trim. So of course I decline the car and demand that these items be repaired. Sorry to go on and on, but here is my dilemma. the Tesla advisor called and advised that Model S signature has a type of leather dash that is no longer offered. He can 1) install a new alcanterra dash with Black trim or 2) remove dash from loaner car that has a smooth leather that is still different from rough texture only offered in early Signature cars. I really getting frustrated with this whole situation and i guess just wanted to vent. But I said all this to get opinions and suggestions of what others would do in this situation? I've kelp my car mint and in the garage the whole time that i've owned it. Anyways I included a video link of the dash below.
New video by Curtis Taylor
New video by Curtis Taylor
