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I participated in the end of quarter deliveries and helped a friend take delivery of a model 3 on Friday. Plus I have a private forum of Tesla owners, many of whom are new model 3 owners.
I wish I could say the nyt article was completely out of place, but Tesla definitely needs to get their game in order related to deliveries. The model 3 delivered on Friday had several big scratches in the doors and it was the third attempt to take delivery after numerous other snafus. The end of quarter push was chaos. I have no doubt the Tesla will work out the kinks but it cannot be argued that these problems do not exist.
Did your friend end up taking delivery with the scratches? What do they do in a situation like this?
Therein lies the problem ... the more people accepting as-is, the less incentive for Tesla to fix.
Believe me I agree the delivery process is a disaster: I'm still waiting for my car ordered June 30. I'm told it's in the Chicago area for the last three weeks!I want to see Tesla succeed and I'm glad to see this article. I thought it was very fair - the delivery process is a disaster and Tesla is not addressing it. The cost of poor quality is more than just $ for rework, it costs customer confidence and drives future customers away. Tesla needs to nip this in the bud otherwise they face some huge costs financially in the form of rework and diminished sales.
Believe me I agree the delivery process is a disaster: I'm still waiting for my car ordered June 30. I'm told it's in the Chicago area for the last three weeks!
But the article was mostly anecdotal. It would have been useful if the journalist pressed Tesla for an explanation of how they're getting out of the mess. The quotes from the Tesla spokesperson were not even worth reporting.
Yes. They will fix in a subsequent appointment. I know Tesla is working feverishly to improve the situation as I've seen and know of improvements that have been implemented since the EOQ delivery push. I have no doubt it'll continue to improve as it is too important to their brand. I have another friend taking delivery of a M3 on Monday, so it'll be interesting to hear how that delivery goes.Did your friend end up taking delivery with the scratches? What do they do in a situation like this?
New to the forum and will be taking delivery of my Model 3 (LR, AWD, EAP). Sorry if I'm too new to post an opinion but my experience thus far has been fairly good with the exception of communication. Neither the Sales Specialist nor the Delivery Specialist have returned emails that I've sent them with questions about the process and specifics of what I'll need.
Granted, my delivery is two weeks off (November 30), so there's still time to get what I need together, but to just simply not reply to numerous emails or phone messages is aggravating. I'm trading in a vehicle and still have some quesitonsfor them about that.
Also, I used my friend's referral code (he's had his Model 3 for a month) when I ordered but I don't see anywhere that it has been applied to my order and can't get an answer on that.
So from the perspective of a new buyer who hasn't yet had delivery, it's a bit mystifying and nerve-wracking. I hope they can get things together and turn the experience into something people look forward to.