Latest update:
Good Morning, this is Larissa, I am the lead of the front of house. After speaking with technicians, my supervisor and your advisor we have determined the following. Due to the age of the vehicle and logs we have pulled, our diagnosis confirms the battery requires replacement.This includes a visual on site diagnostic. The battery pack replacement will not be covered by Tesla due to it being out of warranty nor will we be good-willing replacement. After reviewing logs and diagnosis this is not related to any prior visit or software update. The replacement pack will be another 60 pack as there are no upgrades available at this time. Please let us know how you would like to proceed. We know this is a difficult decision so will give you until end of business day tomorrow to either return the complimentary loaner or provide us with you decision. Thank you.
Good Morning, this is Larissa, I am the lead of the front of house. After speaking with technicians, my supervisor and your advisor we have determined the following. Due to the age of the vehicle and logs we have pulled, our diagnosis confirms the battery requires replacement.This includes a visual on site diagnostic. The battery pack replacement will not be covered by Tesla due to it being out of warranty nor will we be good-willing replacement. After reviewing logs and diagnosis this is not related to any prior visit or software update. The replacement pack will be another 60 pack as there are no upgrades available at this time. Please let us know how you would like to proceed. We know this is a difficult decision so will give you until end of business day tomorrow to either return the complimentary loaner or provide us with you decision. Thank you.