Why is Tesla failing to deliver referral awards?

[Missile Toad]

So, my wife picked up her Model X on June 23, and Tesla staff told me they would promptly send the referral Wall Connector (which we previously arranged to be the standard Gen2 WC w/ 22' cable) on Monday August 23. We scheduled an installer for late next week, figuring it would be delivered on Monday or Tuesday, next week at the latest. Now their staff is telling me that they haven't sent the WC and they have no idea when they will. Is this some weird new policy for Tesla to stall delivering on their promises so they can be 'profitable'?

They've widely acknowledged that they haven't finished the initial build of the 'signature' WCs... so, they admitted that they could deliver the normal metallic finish WCs weeks ago... So they are deliberately with-holding the WC for me, and I suspect for others... just to suit their accountants? I really hope they are not bankrupt.

 

[prash]

Tesla referral program is poorly run. Most of signature WC referrals are on hold.I don't think they are giving regular WC instead of signature WCs.

 

[Thomas_K]

The code I got in my app for a Model S for Kids turned out to be already used..
Radio Flyer can´t (or won´t) help, and no answer from Tesla. That´s my experience with the program.

 

[HugoBoss]

We got our radio flyer, took a while to get though. Tesla seems to be slow on referral rewards

 

[Missile Toad]

Maybe a small claims court filing will get their attention? Its a headache, for me. But I'm seeing a little bit of a pattern.

 

[Missile Toad]

Of course Plan C would be to pay Tesla money to do that which they are obligated, already, to do. Anybody got a Wall Connector, that I could 'borrow' for 1-6 months. P.S. If you give me a shiny silver one, It might turn black and get Elon's name added to it.. you know, the usual wear and tear. We'll call it The Tesla Wall Connector Loaner Program.

 

[HankLloydRight]

The lesson is: Don't make any plans for referral awards (wall chargers, wheels, radio-flyers, etc) until you've actually received them. Nobody at Tesla, especially anyone outside of the referral program team, can tell you when anything will ship out. They do eventually ship out most awards, but it could be weeks, months, or years. So you just have to wait it out.

 

[Missile Toad]

Well, the Ownership Loyalty Advisor left a message 40 minutes ago telling me that they _did_ ship the Wall Connector on Wednesday (strange that he didn't know about it when I called this afternoon). Now, his 'party line' is he doesn't know the 'tracking number' but he'll get that to me when he can. Sounds fishy, but as @prash pointed out above -- the program is poorly run. I learn new things every day.

 

[Missile Toad]

Turns out I fretted a lot about nothing. Friday, Tesla says its been shipped, but they have no ETA. Monday, I call, and they say, "Yes it will be delivered today". Five minutes later, my wife calls and tells me it arrived. So, they can predict the future, as long as its five minutes into the future! Woo hoo!

OK, I'm being silly now. Long story short, installer put it in today, and it functions magically -- complete with an Elon Musk signature... but alas, no cow bell (maybe and aftermarket add on?).

 

[xyeahtony]

So, my wife picked up her Model X on June 23, and Tesla staff told me they would promptly send the referral Wall Connector (which we previously arranged to be the standard Gen2 WC w/ 22' cable) on Monday August 23. We scheduled an installer for late next week, figuring it would be delivered on Monday or Tuesday, next week at the latest. Now their staff is telling me that they haven't sent the WC and they have no idea when they will. Is this some weird new policy for Tesla to stall delivering on their promises so they can be 'profitable'?

They've widely acknowledged that they haven't finished the initial build of the 'signature' WCs... so, they admitted that they could deliver the normal metallic finish WCs weeks ago... So they are deliberately with-holding the WC for me, and I suspect for others... just to suit their accountants? I really hope they are not bankrupt.

They have $2.2B in cash. They're not withholding deliveries to save $500.

 

[arathald]

The lesson is: Don't make any plans for referral awards (wall chargers, wheels, radio-flyers, etc) until you've actually received them. Nobody at Tesla, especially anyone outside of the referral program team, can tell you when anything will ship out. They do eventually ship out most awards, but it could be weeks, months, or years. So you just have to wait it out.

The issue here is primarily that they've been backordered for so long. It would be wise to never make specific plans that can't be changed for backordered items from any company, regardless of whether you purchased them or got them as a referral reward.

 

[boaterva]

I always wonder if some of these things are someone's 'extra' job, Seems like the store and referral programs have no one 'dedicated' to them.

 

[balefire]

We got our referral award, a Model S Power Wheels without issue earlier this year.

 

[Skidmark]

Does anyone here know how to convert a referral award (Powerwall) into a credit towards a vehicle purchase? I emailed their customer support about this but it was shot down immediately.

 

[patrick40363]

Does anyone here know how to convert a referral award (Powerwall) into a credit towards a vehicle purchase? I emailed their customer support about this but it was shot down immediately.

They have no idea what to do. They don't have the powerwalls in stock and it will probably be another year before they have any for the awards. I expect they will get sued at some point.

 

[Tesomega]

Its going to be 10 months, I have not seen my referral reward yet (HPWC). I raised this to the executive escalation and got nothing... So much for referring people to buy a Tesla

 

[jboy210]

@MissilleToad. (or anyone else) Who did you contact to find out the status of your referral reward? Still waiting on my Signature wall charger. Ordered via reward system in June.

 

[swgdan]

Got my Black HPWC from a March '18 referral last week.

 

[AdamHLG]

Got my Black HPWC from a March '18 referral today.

 

[prash]

@MissilleToad. (or anyone else) Who did you contact to find out the status of your referral reward? Still waiting on my Signature wall charger. Ordered via reward system in June.

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