I recently submitted a service request to repair air bubbles on my MX instrument panel (in front of steering wheel) through the Tesla app. The mobile service date and time were confirmed. I received a “cost estimate” invoice of $1,460.00 that needed to be signed and agreed before moving forward. I messaged SD back asking why they are charging me and shouldn’t this be covered under warranty? They told me it’s “cosmetic” and will NOT be covered under warranty. I informed them they recently replaced my center touch screen for the same issue and it was covered under warranty. They were FIRM on NOT covered under warranty.
This isn’t the first time i’ve had issues with SD. Two weeks after receiving my car the front control arm cracked. Tesla dispatched a tow truck. I was charged for the tow and I had to fight to get reimbursed.
In April, my 12v battery needed to be replaced. At the time my warranty somehow disappeared so I paid out of pocket, again. The warranty was later reinstated after contacting the Sales Dept. and I was reimbursed.
Is it that hard for SD to do some background research into the vehicle and its warranty? I honestly don’t have time to deal with this every time I have “warranty service” done on the vehicle.
Because of my terrible experiences with Tesla’s customer service, I opted to install 30 solar panels on my house with a local company. Don’t get me wrong, I’ve always believed in Tesla and have been a long term share holder since around 2012. It’s just been a very difficult love hate relationship with them.
This isn’t the first time i’ve had issues with SD. Two weeks after receiving my car the front control arm cracked. Tesla dispatched a tow truck. I was charged for the tow and I had to fight to get reimbursed.
In April, my 12v battery needed to be replaced. At the time my warranty somehow disappeared so I paid out of pocket, again. The warranty was later reinstated after contacting the Sales Dept. and I was reimbursed.
Is it that hard for SD to do some background research into the vehicle and its warranty? I honestly don’t have time to deal with this every time I have “warranty service” done on the vehicle.
Because of my terrible experiences with Tesla’s customer service, I opted to install 30 solar panels on my house with a local company. Don’t get me wrong, I’ve always believed in Tesla and have been a long term share holder since around 2012. It’s just been a very difficult love hate relationship with them.