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Why Isn't the SERVICE option visible here?

PianoAl

Member
Dec 15, 2019
736
456
Far Northern California
I know I've seen and used the SERVICE option on my tablet before, but right now, it isn't there. Anyone know why?

Screenshot_20210316-173312_Tesla.jpg
 

jjrandorin

Moderator, Model 3, Tesla Energy Forums
Nov 28, 2018
7,762
8,575
Riverside Co. CA
I know I've seen and used the SERVICE option on my tablet before, but right now, it isn't there. Anyone know why?

View attachment 645107

My guess is that you are logged into the tesla app with a different account than the one you use for your car. One in which you have authorized as being able to access the tesla, but not the primary account.

What you are looking at (service and roadside assistance not in the app) is very consistent with what a secondary account who is authorized to drive the car sees.
 
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