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Won't Shift in to Reverse or Drive

Discussion in 'Model 3: User Interface' started by PeteInCA, May 16, 2018.

  1. Seabass23

    Seabass23 New Member

    Joined:
    Oct 9, 2018
    Messages:
    2
    Location:
    Mission Viejo, CA
    I guess I'm glad I'm not the only one. Just started happening to me a couple weeks ago. I get it a few times a week now. I'm on 44.1
    I'm going to contact Tesla to make sure it's software and not hardware, don't want to get stuck with a bum stock
     
  2. DanL3

    DanL3 Member

    Joined:
    Feb 1, 2018
    Messages:
    238
    Location:
    Vancouver, Washington
    Changed from Andriod LG xCharge to iPhone SE and all my problems went away. The Andriod phone is why I was using the Keycard. I did have the phone and the Keycard both with me when I had the problem.
     
  3. trinhvc

    trinhvc Member

    Joined:
    Aug 10, 2018
    Messages:
    11
    Location:
    San Jose, CA
    This has been happening to me. What's worse is that one time I had 5 random errors populate where I wasn't even able to drive. I had to get towed. My Model 3 has been in the service center for over a week. Here was the issue:

    "It looks like the headliner harness needs to be replaced which was causing a communication error with the car and causing the vehicle to fail firmware. The installation of the new hardness is a big job and will take some time."

    I am able to pick my car up today.
     
    • Informative x 1
  4. mainecoon

    mainecoon Member

    Joined:
    Feb 5, 2018
    Messages:
    161
    Location:
    San Francisco
    The neutral gear in my P3D had the same issue. It wouldn't go to neutral. It would shift to P, R and back to D. I took it in and they checked it out and it was indeed defective so the good folks at Tesla replaced the module in the steering that controls the gear shift.
     
  5. dabrew

    dabrew Member

    Joined:
    Nov 22, 2018
    Messages:
    5
    Location:
    King of Prussia, PA
    This one caught me.by surprise last night. Glad no one else was in the car to spoil my superiority complex. I reset using scroll wheels and was back to working.
    If it happens again, here will be my sequence of checks and data to post:
    - using card or phone
    - using Android or iOS

    - check if phone is locked/unlocked
    - check if BT is paired to M3
    - toggle BT off/on
    - lock/unlock using the touchscreen
    - lay the card on the console
    - walk away and retry the approach
    - reset with scroll wheels

    Any others steps to try and get to a root cause?
     
    • Like x 1
  6. SeanE

    SeanE New Member

    Joined:
    Dec 5, 2018
    Messages:
    1
    Location:
    Report beach
    This has happened to me twice today (never happened before). I’m able to fix it by summoning either forward or backward via my phone. Not ideal but still better than waiting.
     
    • Like x 1
  7. Pmac

    Pmac New Member

    Joined:
    Dec 15, 2018
    Messages:
    3
    Location:
    Fort Collins
    This happens to me too. i found if you open the phone app and unlock the car from there, it will go into gear.
     
    • Informative x 1
  8. Quickstart88

    Quickstart88 Member

    Joined:
    Mar 19, 2017
    Messages:
    239
    Location:
    Orange County
    This happened to me last night after the farting software updates. I am parked on a slight incline and could not shift to drive. Rebooted the car. Did not work. I had to open and close my driver door for it to shift in gear.
     
    • Informative x 1
  9. JPWhite

    JPWhite Member

    Joined:
    Jun 2, 2012
    Messages:
    169
    Location:
    Hendersonville TN
    Unable to put car into reverse this evening after grabbing a meal at McDonalds. I had entered the car using my phone and the car appeared to start, came out of easy entry mode and set seats and steering wheel to my profile setting. After 3/4 failed attempts I placed my wallet with key card on cup holder and it shifted no issues. I'm on 2018.48.21.1 in a M3D, car was built and delivered October 2018.
     
  10. seattlite2004

    seattlite2004 Active Member

    Joined:
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    Location:
    Puget Sound
  11. JPWhite

    JPWhite Member

    Joined:
    Jun 2, 2012
    Messages:
    169
    Location:
    Hendersonville TN
  12. Hemetkid

    Hemetkid New Member

    Joined:
    Jan 4, 2019
    Messages:
    1
    Location:
    Hemet, CA
    It happened to me last night. My MR, delivered about three weeks ago, would not shift out of Park. After several attempts, and about a minute of frustration, it did shift. Is Tesla addressing this problem?
     
  13. cybergates

    cybergates Member

    Joined:
    Feb 14, 2017
    Messages:
    509
    Location:
    So Cal
    Happened twice on new M3. Tapping phone card to behind cup holders fixes it. But what if i forget the card?! For those w the fob does that help?
     
  14. Ken-1

    Ken-1 New Member

    Joined:
    Sep 24, 2018
    Messages:
    1
    Location:
    Texas
    Happened twice (Jan 5th and Jan 7th) in morning on few month old M3. Tapping key card did NOT help and had to hard reboot both times (pressing brake and both wheels in the steering at the same time till Telsa logo shows up on the screen). Both the times, the car was parked overnight in the house garage and the only difference from normal behavior, that I noticed, was that the car brakes screeched while backing out of garage once I managed to put it is reverse.
     
  15. CPUKen

    CPUKen New Member

    Joined:
    Aug 29, 2018
    Messages:
    4
    Location:
    Indianapolis
    This has happened to me about 5-6 times over the past few months. Couple times I would take my phone out of my pocket to video the problem but by the time I get the phone out and prepared to shoot video, it goes into gear. So for those who get out of the car or reboot the computer, I don't think that actually does anything, only the passage of time... maybe like 30 seconds. Try just waiting 30-40 seconds and see if it goes into gear then.
     
  16. dpellecc

    dpellecc New Member

    Joined:
    Dec 12, 2018
    Messages:
    2
    Location:
    Texas, USA
    This just happened to me this morning. Using phone to get in car, it unlocked fine, released the charge cable, and set my seat profile, etc. but would not shift. I tried reboot and still the same, no shift. Notably, the car did not prompt to use the keycard, it behaved as if it had authorization from the phone but just wouldn't shift. I had no time to troubleshoot so took my other car.

    v2018.50.6. Problem never happened before since delivery Dec 1 2018.

    After I returned (1 hour later), I thought to try again but using the key card to eliminate the phone as possible cause. Everything was AOK and the car would shift. My wife later used her phone and everything worked for her too.
     
    • Like x 2
  17. yyzunderdog

    yyzunderdog Member

    Joined:
    May 3, 2018
    Messages:
    114
    Location:
    Port Credit
    Same issue with me today - phone unlocked car - everything normal but stuck in park. Only time it’s happened to me. A hard reboot (with brake pedal) restored normal operations.

    Also on 50.6.
     
  18. Elmexiken

    Elmexiken Member

    Joined:
    Oct 25, 2018
    Messages:
    255
    Location:
    Los Angeles, CA
    Just happened to me today too. Prompted for the key card 3 separate times, and the first time it didn't even let me into the car with the BT. I'm 99% sure its the car, because I have 2 phones, and both of them are paired to the car as phone keys, and nothing worked.
     
  19. Utah John

    Utah John Member

    Joined:
    Sep 27, 2018
    Messages:
    21
    Location:
    Torrey, UT
    Happened to me today. Version 2018.50.6 Entered by bluetooth, foot on brake, tried to shift into both reverse or drive and nothing. Used keycard to allow driving. Had the car not been 'on', it would cue the user to tap the keycard, so this is some sort of in between state.
     
  20. TT97

    TT97 Active Member

    Joined:
    Aug 6, 2017
    Messages:
    2,168
    Location:
    Los Angeles
    That is different then when it happened to me. It wouldn't go into drive/reverse so I tried to use the card and got error message something like "car already activated" (or something similar). Even with using the key-card, still wouldn't go into drive.
     

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