An update to my issue. Like many here, I filed a case with NCDS and it was accepted. Ryan reached out to me yesterday and we have spent the better part of today working towards a mutually agreeable solution. Like many of you, I was concerned that the UV fix may not fully remove the discoloration and that I was not confident that Tesla would follow up in that case to replace the screen under warranty. To that end I pursued the following terms with Ryan and he has accepted these, pending my termination of the Arbitration case.
1) Repairs shall be completed within 30 days
2) A "successful" repair is defined as elimination of any visible screen discoloration in the affected areas
3) Tesla guarantees they will replace the screen under warranty should the repair fail to meet the mutually agreed “successful” repair standard per #2
I am satisfied that these terms are reasonable and should Tesla fail to live up to them, I will obviously re-file with NCDS and given the details of the thread, I would have a very strong case. Ryan assures me that they would wish to avoid any further arbitration and as long as I have acted in good faith, he would rather work with me and just replace the screen if I am unhappy with the repair than have me re-file.
I suggest anyone wishing to resolve this follow a similar approach and suggest these terms to Ryan to fast track the discussion.
I hope this is of help to you all.
I think this is very fair, and it will preserve your interests.
How did he accept these?
Did he just send an email to you? Or perhaps a letter on company letterhead?
I hope you have some kind of solid documentation of him agreeing to these terms, a gentleman's agreement over the phone would be useless.