Picked up my P90DL today at the Fremont factory.
They are really rushing these cars and the delivery experience as we near end of quarter.
My Model X only had 8 miles of range after it left detailing, so they parked it at the factory supercharger and the delivery specialist said "lets do the orientation and inspection while its being supercharged." It was raining, rather hard too. No big indoor reveal with a red bow or red carpet.
I said "you must be kidding, I'm really not comfortable inspecting the car in the rain, nor do I want my wife out there", so they offered to do the orientation outside while supercharging then move the car inside for the inspection.
We're familiar with the car so we didn't spend much time with the orientation, instead asked them to move it inside for the inspection.
Once inside they dried it off the best they could. I noticed some body panels were slightly mis-aligned, to varying degrees, anywhere from 2mm to 5mm out of alignment. (Trunk, one FWD, front door + quarter panel gap was tapered, one chrome trim piece was loose and pointed these out. I was told by the DS and the assistant manager that "they are within spec, don't worry this is a great car, looks great to me". I asked what the "spec" was and they didn't know or know who would know. I wasn't satisfied with that answer for a $160k car, but they didn't care, just wanted me out the door so they could deliver the next Tesla. They initially refused to write anything on a due bill, saying "service will look at it and fix it if its not within spec". After spending nearly 2 hours and them eager to get rid of me, they finally wrote up the alignment issues on the due bill, and I signed off and supercharged my car so I could get home. A service tech will be in touch in the next few weeks to address some of these issues and I will update.
Other issues that they were willing to address without resistance were buffer marks on the plastic wheel arch, scratch on onyx wheel, rear cargo trim not installed properly. While driving home, I heard a few rattles that will need to be investigated as well.
I'll post some pics of the alignment issues later. The mis-alignments and issues are minor, and the car may be in "spec" whatever that is, but I was disappointed with the overall delivery experience and how the delivery team would try to brush off my concerns rather than address them.
On a positive note the factory tour was nice, and the car looks great.
They are really rushing these cars and the delivery experience as we near end of quarter.
My Model X only had 8 miles of range after it left detailing, so they parked it at the factory supercharger and the delivery specialist said "lets do the orientation and inspection while its being supercharged." It was raining, rather hard too. No big indoor reveal with a red bow or red carpet.
I said "you must be kidding, I'm really not comfortable inspecting the car in the rain, nor do I want my wife out there", so they offered to do the orientation outside while supercharging then move the car inside for the inspection.
We're familiar with the car so we didn't spend much time with the orientation, instead asked them to move it inside for the inspection.
Once inside they dried it off the best they could. I noticed some body panels were slightly mis-aligned, to varying degrees, anywhere from 2mm to 5mm out of alignment. (Trunk, one FWD, front door + quarter panel gap was tapered, one chrome trim piece was loose and pointed these out. I was told by the DS and the assistant manager that "they are within spec, don't worry this is a great car, looks great to me". I asked what the "spec" was and they didn't know or know who would know. I wasn't satisfied with that answer for a $160k car, but they didn't care, just wanted me out the door so they could deliver the next Tesla. They initially refused to write anything on a due bill, saying "service will look at it and fix it if its not within spec". After spending nearly 2 hours and them eager to get rid of me, they finally wrote up the alignment issues on the due bill, and I signed off and supercharged my car so I could get home. A service tech will be in touch in the next few weeks to address some of these issues and I will update.
Other issues that they were willing to address without resistance were buffer marks on the plastic wheel arch, scratch on onyx wheel, rear cargo trim not installed properly. While driving home, I heard a few rattles that will need to be investigated as well.
I'll post some pics of the alignment issues later. The mis-alignments and issues are minor, and the car may be in "spec" whatever that is, but I was disappointed with the overall delivery experience and how the delivery team would try to brush off my concerns rather than address them.
On a positive note the factory tour was nice, and the car looks great.
