on 5/25, I took delivery of a new 2023 Model 3 Performance.
To celebrate this, I took the car on a road trip the following weekend. I almost immediately noticed a vibration in the steering wheel under certain circumstances ano when I got home, I requested service via the Tesla app.
Tesla’s response was to require me to authorize up to (approximately) 195 dollars worth of work to balance the tire. When I questioned this, I was told that the only situation where they would waive the requirement for payment, was if I had notified them within the first 100 miles.
Well, no one told me about this, and it’s not stated anywhere in their basic warranty document. -This document also DOES list tires as excluded from basic warranty, and goes on to state “Tires, which have their own warranties and are subject to their own terms and conditions, which will be provided to you as applicable”.
The tire warranty terms and conditions were not provided with the car when I took delivery. I have requested that they provide those terms and conditions, but as of yet they haven’t done so.
Does anyone have a current (recent) copy of these terms and conditions that you can post or share?
Can Tesla really get away with enforcing such a requirement when it hasn’t been stated, written or communicated anywhere?
To celebrate this, I took the car on a road trip the following weekend. I almost immediately noticed a vibration in the steering wheel under certain circumstances ano when I got home, I requested service via the Tesla app.
Tesla’s response was to require me to authorize up to (approximately) 195 dollars worth of work to balance the tire. When I questioned this, I was told that the only situation where they would waive the requirement for payment, was if I had notified them within the first 100 miles.
Well, no one told me about this, and it’s not stated anywhere in their basic warranty document. -This document also DOES list tires as excluded from basic warranty, and goes on to state “Tires, which have their own warranties and are subject to their own terms and conditions, which will be provided to you as applicable”.
The tire warranty terms and conditions were not provided with the car when I took delivery. I have requested that they provide those terms and conditions, but as of yet they haven’t done so.
Does anyone have a current (recent) copy of these terms and conditions that you can post or share?
Can Tesla really get away with enforcing such a requirement when it hasn’t been stated, written or communicated anywhere?