That's why I am giving it another try at a different service center. But still the fact that they did not roll over and apologize and take my car immediately and give me a loaner is a JOKE. We can't fit you in and we don't have any loaners is not an excuse for $100k cars that are brand new and undrivable.
It's clear depending where you are has a significant effect on how things go. For me, while it hasn't been blazing fast in terms of sorting the many problems with my car, at least service is
on it to the best of their abilities. Sadly, they are hamstrung due to lack of knowledge/data on the car since it's so new, and also waiting for parts. I had my windshield replaced this week for factory distortion/ripples in my line of sight, and
somehow they managed to crack the rearview mirror in the corner. Grr. So, another part on order. Then, midway through the process my front passenger door handle stopped working (inside button wouldn't light up - and the handle wouldn't extend - very odd it happened in their care, but... there it is). That was sorted with a re-calibration and resending of the 2021.12.4.9 software update, but man.. this car... driving me nuts. Having my carbon spoiler replaced too, since it's coming off on the driver's side. Oh, and some of the trunk trim isn't correct/sitting flat and needs to be replaced, too. Oh, and when the window on my driver's side goes up, it seems to be pulling the rubber with it some, which means it comes away from the alcantara at the top, and I have to use my fingernail to flip the rubber back over the material. Good grief...
OH, and for those with the front speaker grille dent, don't even
think about getting it replaced. Apparently it requires disassembling the dash
and removing the windshield. No thanks, Tesla.
I'm sure by the end of the year I'll have a car that's in condition worth of the $165k (including tax) sales price. Madness...