Hi, first timer on TMC and as a Tesla owner. This seems like a good place for some details & venting...
Order placed July 23, 2021, got RN 11535___: Model S LR, blue over black, 19" wheels, FSD.
Many EDD shenanigans - for a while they had me at end of September (but no VIN), then wide swings in Oct/Nov...
Nov 30th about 2AM, I happened to start the app and saw a VIN (NF460). Bit of a surprise, I'd given up on 2021.
I start dancing faster to get the loan approved... Had originally checked the box to pay cash (ha!) because I wasn't sure what I would do, so I had to get my SA to make changes to the MVPA to reflect the lender, etc.
Fri, Dec 3rd at 5:08 PM, the text message: "Congratulations, it's your turn to schedule..." Cool, nice surprise for the weekend.
Sat, Dec 4th at 9:17 AM, a text message saying "If you don't schedule soon, we'll give your car to somebody else." Not amused, they woke me up for this? Went back to sleep...
Sat, Dec 4th at 12:37 PM, while I'm making brunch - a live phone call from a random SA: "Hi, I'm calling to help schedule your delivery. Yes, right now."
I let her know, as I had my SA, that there was no way I would ever give my online banking credentials to Plaid (3rd party service for ACH). She had answers for that - just spend my time harassing my lender to get pictures of the check once it's cut. Didn't care that it would be sent overnight, we can move faster if you get those pictures! Customer effort is free, right?
I finally agreed, letting her know it was not convenient to change my schedule to do so (no response), and explained twice that I couldn't pick up the car before Friday because of work obligations.
Afterwards, the app shows my pickup appointment - on Thursday...
Excited about the car. Pissed off at the treatment. Surprisingly, "my" SA has not responded to two subsequent email messages, one of which included the request to move the pickup to Friday in the subject line. Still shows Thursday.