Delivery day! A short story.
I'm pretty excited to get the vehicle. We arrive about 12:15PM and find the car off to the side of the building. My wife and I start inspecting. The first thing I notice is that the car has temp tags. It shouldn't. It should be ready to go to put my tags on it. That's perplexing, which will need to be asked about. We continue inspecting. We see two small paint defects. The first on the rear left side passenger door. It's a lump and quite noticeable. The second is a very minor one on the rear right top of the trunk. We also see what looks like a cracked driver door window but can't tell without opening the door.
I'm not clicking "Accept Delivery" without talking to a Tesla rep and checking that thing on the inside of the door.
I go in to talk to Tesla. A friendly rep comes outside and unlocks the doors for us. The "cracked" window is just some glue on the window. Easy enough. The two minor paint defects she explains are "take it or leave it". I can refuse delivery they will repair them. If I take the vehicle and they get worse, Tesla will not cover them. I didn't debate the how or why because...
My wife says, "You aren't taking this car."
She points our the rear bumper has a chip about 5mm of no paint and a huge scuff, about 12 inches on the back. Looks like something hit the vehicle and scuffed it. Since the chip is down to the bumper color, the Tesla rep says I couldn't take delivery if I want to. The Tesla rep starts to use some yellow tape to mark all of the paint issues we've found including the bumper.
Inside was ok. There were some minor scuffs from people's shoes on the drivers side that wouldn't come out with slight rubbing, which I also identified as need to be fixed. I didn't notice anything with the seats or anything else.
Looks like Tesla is taking my car to the body shop for the work on the bumper. The two minor paint imperfections the Tesla rep believes will be buffed out. She also believes the bumper will just be replaced (funny story there, since my 2020 SR+ front bumper had a paint issue that needed to be replaced too). She expects the work to take about a week. We stressed that we need it to be done ASAP because we're at the point of needing the second vehicle.
We'll see how the plate transfer goes after I get the car assuming everything is fixed.
Overall, an underwhelming experience due to the issues with the vehicle. So, I'm waiting another week or so and we'll see how it looks after everything is addressed. I'll be looking for paint mismatches when I do the next delivery inspection and ensuring nothing else got added to the list.
I'm pretty excited to get the vehicle. We arrive about 12:15PM and find the car off to the side of the building. My wife and I start inspecting. The first thing I notice is that the car has temp tags. It shouldn't. It should be ready to go to put my tags on it. That's perplexing, which will need to be asked about. We continue inspecting. We see two small paint defects. The first on the rear left side passenger door. It's a lump and quite noticeable. The second is a very minor one on the rear right top of the trunk. We also see what looks like a cracked driver door window but can't tell without opening the door.
I'm not clicking "Accept Delivery" without talking to a Tesla rep and checking that thing on the inside of the door.
I go in to talk to Tesla. A friendly rep comes outside and unlocks the doors for us. The "cracked" window is just some glue on the window. Easy enough. The two minor paint defects she explains are "take it or leave it". I can refuse delivery they will repair them. If I take the vehicle and they get worse, Tesla will not cover them. I didn't debate the how or why because...
My wife says, "You aren't taking this car."
She points our the rear bumper has a chip about 5mm of no paint and a huge scuff, about 12 inches on the back. Looks like something hit the vehicle and scuffed it. Since the chip is down to the bumper color, the Tesla rep says I couldn't take delivery if I want to. The Tesla rep starts to use some yellow tape to mark all of the paint issues we've found including the bumper.
Inside was ok. There were some minor scuffs from people's shoes on the drivers side that wouldn't come out with slight rubbing, which I also identified as need to be fixed. I didn't notice anything with the seats or anything else.
Looks like Tesla is taking my car to the body shop for the work on the bumper. The two minor paint imperfections the Tesla rep believes will be buffed out. She also believes the bumper will just be replaced (funny story there, since my 2020 SR+ front bumper had a paint issue that needed to be replaced too). She expects the work to take about a week. We stressed that we need it to be done ASAP because we're at the point of needing the second vehicle.
We'll see how the plate transfer goes after I get the car assuming everything is fixed.
Overall, an underwhelming experience due to the issues with the vehicle. So, I'm waiting another week or so and we'll see how it looks after everything is addressed. I'll be looking for paint mismatches when I do the next delivery inspection and ensuring nothing else got added to the list.
