5-Minute Sign & Drive?

[Max*]

5 minute? LOLOLOLOLOLOL That reminds me of the promise that all service centers will have P100Ds as loaners. Yeah...

My sign&drive ordeal: Showed up 5 minutes early. Told to take a seat. Sitting and waiting. 20 minutes AFTER my appointment time, someone comes to get us to show us the car.
I financed through Tesla (stupid on my part) and asked them to adjust one thing weeks in advance. Showed up, turns out they never did it (even after I spoke with them the same morning, and they promised everything is fixed). Took another 2 hours to straighten out the financing, since no one response to calls or emails at Tesla.

3 hours later, we leave with the Model 3. Promised in 10-15 minutes.


I'm sure I'm an outlier, but until they get their *sugar* straight, 5 minutes is a completely unrealistic goal.

 

[commasign]

When picking up a $1500 iPhone X (with AppleCare and tax) or $2500 MacBook Pro from the Apple Store, how long does one want to be there? In and out in 5 minutes sounds like a good goal. I want to bring the toy home and play with it and learn about it on my own.

Of course I think it's totally reasonable to insist on a thorough checklist-style walkthrough to catch any build quality issues, but that's something that originated on the forums and should become less necessary as build quality improves. And there has to be some trust that Tesla will fix whatever issues are caught at or after delivery. That's the whole point of the 4 year, 50000 mile warranty.

 

[gambit48]

Paid cash, so it was about 5 minutes. For each part. 5 minutes for the paperwork (just sign a few places, and I actually read the documents). Then, got about 5 minutes in which they just paired our phones and set the mirrors and such. We stretched it to another 5 minutes pointing out an obvious misaligned front bumper, which gave us a little time to do a quick lookover the rest of the car. We had some minor scratches on the center console and dirty fingerprints all over the sun visors. They still got us out in about 5 minutes for going over the car. Service didn't really give us any trouble when we found more stuff later. Bringing car in tomorrow to address all the stuff we found so still have fingers crossed.

I don't think 5 minutes is reasonable to allow you to check the car over and learn some basic features. If they add more videos and vastly improve quality, while CONTINUING to be very generous in fixing issues that customers find later, then 5 minutes is reasonable. That's a lotta ifs though, and I dunno if it's sustainable.

 

[chronopc]

Paid cash, so it was about 5 minutes. For each part. 5 minutes for the paperwork (just sign a few places, and I actually read the documents). Then, got about 5 minutes in which they just paired our phones and set the mirrors and such. We stretched it to another 5 minutes pointing out an obvious misaligned front bumper, which gave us a little time to do a quick lookover the rest of the car. We had some minor scratches on the center console and dirty fingerprints all over the sun visors. They still got us out in about 5 minutes for going over the car. Service didn't really give us any trouble when we found more stuff later. Bringing car in tomorrow to address all the stuff we found so still have fingers crossed.

I don't think 5 minutes is reasonable to allow you to check the car over and learn some basic features. If they add more videos and vastly improve quality, while CONTINUING to be very generous in fixing issues that customers find later, then 5 minutes is reasonable. That's a lotta ifs though, and I dunno if it's sustainable.

I financed my car through a credit union and it took about 5 minutes for them to give me the car and sign all the paperwork.

The lady who dropped off the car saved time by calling a Lyft before I even opened the door. It went quickly because I didn't have any questions besides hey before you leave can you give me the cards for the car?

 

[Glamisduner]

I'm very disappointed in this 5 minute treatment. I'm buying 8k worth of software in addition to what comes with the car and I just get a nice shove out the door?

I could see it taking me longer than 5 minutes just to pair my phone...

 

[diplomat33]

I'm very disappointed in this 5 minute treatment. I'm buying 8k worth of software in addition to what comes with the car and I just get a nice shove out the door?

I could see it taking me longer than 5 minutes just to pair my phone...

Tesla is not going to kick you out the door in 5 mn!

 

[chronopc]

Tesla is not going to kick you out the door in 5 mn!

It's going to be an S curve much like production. So being kicked out the door in 5 minutes is months away.

 

[Rogue one]

Where in WI are you located? Did you accept delivery in Highland Park?

Located in janesville WI, we Took delivery in highland park. they are so busy they didn’t have a charger or even an inside delivery spot for our car. They delivered it outside plugged into the super charger. Probably fifty model 3s in the lot waiting for delivery, my delivery specialist said they have been swamped since July 1st.

 

[ItsNotAboutTheMoney]

Located in janesville WI, we Took delivery in highland park. they are so busy they didn’t have a charger or even an inside delivery spot for our car. They delivered it outside plugged into the super charger. Probably fifty model 3s in the lot waiting for delivery, my delivery specialist said they have been swamped since July 1st.

If you want to understand how different that is, note that the average new car dealer sold 1045 vehicles in 2016.
At even 10 per day, a Tesla "dealership" would be "selling" over 3,000 per year.
As Draper puts it: look for bad service at a high price to invest in disruption.
(Tesla's bad service is at least a cost-cutting measure)

 

[mekberg]

Located in janesville WI, we Took delivery in highland park. they are so busy they didn’t have a charger or even an inside delivery spot for our car. They delivered it outside plugged into the super charger. Probably fifty model 3s in the lot waiting for delivery, my delivery specialist said they have been swamped since July 1st.

Nice! I took delivery June 1st and the delivery room was filled with ~5 Model 3s. Didn't see any in the front lot. Perhaps there were more in the back lot.

 

[chronopc]

If you want to understand how different that is, note that the average new car dealer sold 1045 vehicles in 2016.
At even 10 per day, a Tesla "dealership" would be "selling" over 3,000 per year.
As Draper puts it: look for bad service at a high price to invest in disruption.
(Tesla's bad service is at least a cost-cutting measure)

How many delivery locations does Tesla have? They want to be able to produce 10k model 3 a week. So they will need to be delivery over 40k cars a month not to mention whatever S and X are sold.

 

[diamond.g]

How many delivery locations does Tesla have? They want to be able to produce 10k model 3 a week. So they will need to be delivery over 40k cars a month not to mention whatever S and X are sold.

I'm not supposed to use Reddit at work, El Googs says 110 (though that comes from SA as the source so take with grain of salt).

 

[Rogue one]

Nice! I took delivery June 1st and the delivery room was filled with ~5 Model 3s. Didn't see any in the front lot. Perhaps there were more in the back lot.

Both lots filled to the brim when I was there, some older s/x but a lot of brand new 3’s Place was busy, all chargers destination and super filled.

 

[brianman]

Tesla is not going to kick you out the door in 5 mn!

It's definitely, um, "socially interest" to see how things get spun.

Tesla (and Teslarati, I think) were trying to express "we're trying to align our delivery folks to be efficient for the customers, removing the 'waiting' (think doctor's office) from the experience, aiming to get it down to 5 minutes". Interpretation by some audiences: "OMG, they'll call a bouncer if I take more than 5 minutes."

 

[StellarRat]

I arrived about 15 minutes early, so the delivery guy and I did my paperwork while we waited for the other owners to arrive, so, that took 0 % of my "official" delivery time.. They were delivering 4 cars per session. Due to various final checks hitches, we waited about 45 mins. past the scheduled time before the presentation started. The checkout itself took about 10 minutes then maybe another 10 minutes before I finally drove off. I was the first one on the road out of our group. I'm not sure how you can possibly learn enough about the car in 5 minutes to do anything, but unlock it and get it moving. I wouldn't feel good about a 5 minute delivery.

 

[ModelNforNerd]

To be fair, I’m not necessarily bothered by this, but it’s definitely not for those who want to “do it on their own.” It’s solely to alleviate the biggest bottleneck remaining to the Model 3 process.

I’d wish we’d actually get a manual/tutorial on the car screen itself. Yes, I know it can be seen online prior, but to me (as Tesla scales), watching it on the car once you take delivery makes a lot of sense.

In the past, cell phone manufacturers have put out emulator web pages, where you can "sandbox" the experience.

Might be worth looking into for Tesla for a few reasons:

1. Streamlining pick-up

2. Customer support.- i.e. you have your car already, but you want to know how to do something, without looking it up while doing 80mph.

3. to help alleviate some of the trepidation with the single-screen approach.

 

[ModelNforNerd]

You are forgetting that Tesla has less "dealerships" than the other car manufacturers. One Tesla service center probably has the same work load as 2-3 traditional dealerships depending on the location.

The Dedham, MA service center covers a geographical area that is probably covered by 35-40 Chevy dealers, just as an example.

 

[diplomat33]

It's definitely, um, "socially interest" to see how things get spun.

Tesla (and Teslarati, I think) were trying to express "we're trying to align our delivery folks to be efficient for the customers, removing the 'waiting' (think doctor's office) from the experience, aiming to get it down to 5 minutes". Interpretation by some audiences: "OMG, they'll call a bouncer if I take more than 5 minutes."

Yeah, it is interesting how people interpret things differently. I have also read comments by some on facebook who want to meticulously check every inch of the car before accepting delivery and who are not happy with this because they think Tesla will rush them.

 

[diamond.g]

Yeah, it is interesting how people interpret things differently. I have also read comments by some on facebook who want to meticulously check every inch of the car before accepting delivery and who are not happy with this because they think Tesla will rush them.

I think it is an echo chamber effect. Folks report issues and it makes everyone else paranoid. It is possible we don't hear about this when folks are special ordering their BMWs or Porsches as that doesn't happen that often (the special ordering) and folks tend to take home the car they test drove so if there was something wrong they could just pick another vehicle (which also doesn't happen with special orders).

 

[ohmman]

mod note: 6 posts moved to In-N-Out Nuances.