Hi Friends, I'm a strong supporter of Tesla and love my Model S, but I need advice/help. Involved in a car crash back in late February which required a lot of repair parts. Parts were all ordered from Tesla in early May by the body shop (I've seen the invoices), and I'm still waiting for this part:
Tesla Part: 1024197-S0-B Bodyside Panel Right
Body shop won't schedule the car through the repair process because this part is critical before they can rebuild it (e.g., it's not like a license plate bracket or sensor that can be a last step).
I call the Tesla body shop support line several times a week, but no luck/no estimate. No update on when that part will be at the Tesla warehouse, no update when I will have it shipped to the body shop, and no update when I will get my Model S back.
Are there are other options that folks are aware of? For example, Tesla Model S cars that are totaled from accidents from a different portion of the car that might have this undamaged part that I can purchase second hand? Does anyone know if there are companies that help with salvaged Tesla Model S parts? Is there any way to escalate to Tesla senior management? I don't know who replaced Karim Bousta (Tesla VP Customer Service and Delivery) last month (he was trying to help me). Appreciate your advice.
Thanks, Rich
Tesla Part: 1024197-S0-B Bodyside Panel Right
Body shop won't schedule the car through the repair process because this part is critical before they can rebuild it (e.g., it's not like a license plate bracket or sensor that can be a last step).
I call the Tesla body shop support line several times a week, but no luck/no estimate. No update on when that part will be at the Tesla warehouse, no update when I will have it shipped to the body shop, and no update when I will get my Model S back.
Are there are other options that folks are aware of? For example, Tesla Model S cars that are totaled from accidents from a different portion of the car that might have this undamaged part that I can purchase second hand? Does anyone know if there are companies that help with salvaged Tesla Model S parts? Is there any way to escalate to Tesla senior management? I don't know who replaced Karim Bousta (Tesla VP Customer Service and Delivery) last month (he was trying to help me). Appreciate your advice.
Thanks, Rich