90-day window for rattles?

[ftwret]

So... don't mean to complain but this struck me as odd. Got a '22 MSP, wellllll within the manufacturer's warranty. Taking it in for the track package installation on Monday. Mentioned that the plastic housing over the center screen hinge is rattling, and asked if they could check and fix it while there got the car at the SC. They replied that they could, but "any noise concerns are customer-pay after 90 days from delivery". Kinda seems a little petty considering the $ I have and am currently spending on this car. Anyone else run into this? Isn't this what a bumber-to-bumber warranty is for?

 

[TLLMRRJ]

I am thinking of starting a thread to chronicle what owners are currently experiencing for warranty denials. It’s only getting worse over time from what I am seeing in threads like yours. My own recent warranty experiences left me feeling like I got roundhouse kicked in the stomach by Tesla.

 

[ftwret]

care to share? am wondering if they would have covered it but are using the threat of a charge to deter claims. love the car (obviously, am getting the track pack installed), but it's pretty obvious why their reputations dropped so much over the past year or two. they're gonna have a serious problem on their hands when everyone can use their chargers and battery tech/performance levels out in the next year or two.

 

[TLLMRRJ]

care to share? am wondering if they would have covered it but are using the threat of a charge to deter claims. love the car (obviously, am getting the track pack installed), but it's pretty obvious why their reputations dropped so much over the past year or two. they're gonna have a serious problem on their hands when everyone can use their chargers and battery tech/performance levels out in the next year or two.

In my case, the front hood and fenders and the rear hatch were so badly aligned from the factory, they were in the beyond ridiculous category, but coverage was denied. My windshield was also in the ridiculous category for waviness and massively distorted areas right in front of the driver, and that was denied too.

But this one today is even more ridiculous, and opens a Pandora's Box of Tesla being able to deny literally any and every claim eventually, and not just the normal "in spec" nonsense.

Refreshed Model S - Door opener issues

Hi, did anyone experience issues with the electronic door opener (inside the car) on the refreshed model s? it is barely responding whenever I try to use it - takes up to 5-6 times preading to respond. Is this covered by warranty? If not does anyone know how much I can expect? Picture for reference

teslamotorsclub.com

 

[dmurphy]

Is there something in the Texan water that makes service center managers jerks?

Service like that gives Tesla a (well deserved) bad reputation. They need to cut the nonsense and get rid of those who can't figure out what "customer focused" means.

 

[Jayy178]

I had a rattle fixed as a one time courtesy but any following rattles would likely get denied. My car has more rattles than my old 98 accord it's that sad...

 

[DerbyDave]

The exclusion to the New Car Warranty for squeaks and rattles is clearly stated in the warranty you agreed to at purchase on page 10:

 

[ftwret]

I had figured as much. TBH, the fact that something rattles doesn't mean its defective. Just seems like customer satisfaction, and thus retention will drop with policies like this.

 

[DerbyDave]

I had figured as much. TBH, the fact that something rattles doesn't mean its defective. Just seems like customer satisfaction, and thus retention will drop with policies like this.

I agree 100%. Another Tesla Service place might say it will fix things like this in the first year or 90 days, instead of the 60 days you learned. Most ICE cars will have some leeway for this, as well as alignment out on a new car, etc.

 

[ftwret]

I'm also curious as when they start selling a >$200k car with the roadster. Each price point of the vehicles they sell are gonna have higher and higher expectations for build quality.

 

[_panda]

Policy always has been that they won't cover, but my SC has always goodwilled it. I was told by my ASM that Tesla recently communicated 90 day policy to all SCs and that SC cannot override.