Hello everyone.
I have a 2019 Model X. I was self-driving. I was parking my vehicle, and the hold failed, then the brake wouldn't engage, and the car went through a business we were parking in front of. A video shows my brakes are clearly on the whole time, and there is no acceleration at all. It just keeps going at a low speed through the building. Tesla took over two weeks to study the diagnostics and has come back verbally telling me the car is fine and nothing went wrong. They said this was a driver error. It most certainly is not, as I also had a witness in the car watching me unable to brake or control the car. Anyway, they would only tell me this verbally. They would not put int the app. They won't give me a hard copy of the report for my insurance or a lawyer. Has anyone dealt with this? How can they say I'm responsible but give me no proof? I'm beside myself because I have a video showing the brake lights, and we all know if I accelerated, I would have been going much faster than 10 miles an hour. You would have seen an acceleration in the video. They now won't talk to me and said I can only go through their legal team. Thanks for any info or insight into this.
I have a 2019 Model X. I was self-driving. I was parking my vehicle, and the hold failed, then the brake wouldn't engage, and the car went through a business we were parking in front of. A video shows my brakes are clearly on the whole time, and there is no acceleration at all. It just keeps going at a low speed through the building. Tesla took over two weeks to study the diagnostics and has come back verbally telling me the car is fine and nothing went wrong. They said this was a driver error. It most certainly is not, as I also had a witness in the car watching me unable to brake or control the car. Anyway, they would only tell me this verbally. They would not put int the app. They won't give me a hard copy of the report for my insurance or a lawyer. Has anyone dealt with this? How can they say I'm responsible but give me no proof? I'm beside myself because I have a video showing the brake lights, and we all know if I accelerated, I would have been going much faster than 10 miles an hour. You would have seen an acceleration in the video. They now won't talk to me and said I can only go through their legal team. Thanks for any info or insight into this.