Hi everyone,
I think everyone can agree with me that the people with issues pipe up (understandably) way more than the people without. So I'd like to take this time to represent those of us with nothing but reasonably positive experiences.
Here is my customer journey. I took delivery about three weeks ago in Portland Oregon. Previously I was a non owner. I reserved in-store on March 31 2016. I received my invite to configure 4/6/18. Five weeks later, I picked up my car from Tesla- Pearl white, aero rims, long range battery, with autopilot (VIN 17xxx).
As far as expectations pre-delivery, Tesla hit every one of them.
✓ Delivery window March to May- Tesla delivered in May.
✓ 3-6 week delivery time from configure to delivery- Tesla took 5 weeks.
✓ Very kind, helpful, and responsive Tesla ISA (Inside Sales Advisor) who guided me through paying/prepping for the car.
✓ Very patient, nice, and informative delivery specialist during delivery who got me setup for my car to drive away.
As far as expectations post-delivery, Tesla hit every one of them as well.
✓ This car drives like a dream. Acceleration is top notch and turning is ridiculously responsive.
✓ Fit and finish is very high quality. No panel gaps and the interior materials feel very luxury.
✓ Autopilot is a game changer- and as long as you drive it as intended, it adds so much safety and relaxation to driving.
Let me just state that this post isn't intended to make anyone that experienced issues/delays feel bad, it's intended to share my side of the story, and explain to potentially worried soon-to-be owners that many people have smooth, simple, and wonderful experiences. (knock on wood that I continue to have an incredible experience)
Thank you again Tesla for a phenomenal car, and an amazing experience leading up to taking delivery. To those of you waiting, I'm sure you've heard it before, but this car is very much worth the wait. Enjoy some pictures of my now three week old car and my delivery experience!
I think everyone can agree with me that the people with issues pipe up (understandably) way more than the people without. So I'd like to take this time to represent those of us with nothing but reasonably positive experiences.
Here is my customer journey. I took delivery about three weeks ago in Portland Oregon. Previously I was a non owner. I reserved in-store on March 31 2016. I received my invite to configure 4/6/18. Five weeks later, I picked up my car from Tesla- Pearl white, aero rims, long range battery, with autopilot (VIN 17xxx).
As far as expectations pre-delivery, Tesla hit every one of them.
✓ Delivery window March to May- Tesla delivered in May.
✓ 3-6 week delivery time from configure to delivery- Tesla took 5 weeks.
✓ Very kind, helpful, and responsive Tesla ISA (Inside Sales Advisor) who guided me through paying/prepping for the car.
✓ Very patient, nice, and informative delivery specialist during delivery who got me setup for my car to drive away.
As far as expectations post-delivery, Tesla hit every one of them as well.
✓ This car drives like a dream. Acceleration is top notch and turning is ridiculously responsive.
✓ Fit and finish is very high quality. No panel gaps and the interior materials feel very luxury.
✓ Autopilot is a game changer- and as long as you drive it as intended, it adds so much safety and relaxation to driving.
Let me just state that this post isn't intended to make anyone that experienced issues/delays feel bad, it's intended to share my side of the story, and explain to potentially worried soon-to-be owners that many people have smooth, simple, and wonderful experiences. (knock on wood that I continue to have an incredible experience)
Thank you again Tesla for a phenomenal car, and an amazing experience leading up to taking delivery. To those of you waiting, I'm sure you've heard it before, but this car is very much worth the wait. Enjoy some pictures of my now three week old car and my delivery experience!
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