are there 2 air filters that need to replaced?

[AcesUp]

I called about having cabin filter changed and the Tesla rep said there is a "car filter" also. In the app under service he said to go to "exterior" and there was no filter choice so I just type din "air filter". I assumed there is only a cabin air filter. Before I schedule service I want to know if there are 2 diff filters? Personally I don't think he knew what he was talking about unless some filter is needed before air hits the battery. Thx.
Was going to do it myself but seemed a pain

 

[GtiMart]

The cabin filter for the AC is actually two identical filter "parts" that stack on top of each other. You need to buy two filters.

 

[XPsionic]

I called about having cabin filter changed and the Tesla rep said there is a "car filter" also. In the app under service he said to go to "exterior" and there was no filter choice so I just type din "air filter". I assumed there is only a cabin air filter. Before I schedule service I want to know if there are 2 diff filters? Personally I don't think he knew what he was talking about unless some filter is needed before air hits the battery. Thx.
Was going to do it myself but seemed a pain

Unless you have a 2020 or older Model 3, it's super easy to change the cabin air filters by yourself. I've got the procedure down pat (unfortunately, due to frequent cleaning of the AC evap cuz of terrible smells) and can swap filters in about 5-6 minutes.

BTW you could buy the filters from amazon, these particular ones look exactly like the OEM filters. Amazon.com

 

[AcesUp]

OURS IS 2019

 

[GtiMart]

It's not dramatic on a 2019-2020 either. It's just the one screw at the top that is difficult to get to...

 

[Soul Surfer]

I have a 2021 and had mine replace during the winter by the mobile tech. I was charged $21 Canadian for the labour and trust me, WORTH EVERY PENNY. When I've seen some the crawling around, the heck with that at my age. LOL

 

[AcesUp]

looked like you had to remove trim from footwell and poor access to filter. nothing like my subaru

 

[stopcrazypp]

I called about having cabin filter changed and the Tesla rep said there is a "car filter" also. In the app under service he said to go to "exterior" and there was no filter choice so I just type din "air filter". I assumed there is only a cabin air filter. Before I schedule service I want to know if there are 2 diff filters? Personally I don't think he knew what he was talking about unless some filter is needed before air hits the battery. Thx.
Was going to do it myself but seemed a pain

As others mentioned, the Model 3/Y uses two cabin filters, one stacked on top of another. It's sold in the store here and also has a video on how to replace it:
https://shop.tesla.com/product/model-3_y-air-filter

The later Model Y also has an external HEPA filter, but the Model 3 does not. Here's the replacement procedure for the Model Y HEPA filter:
Model Y Do It Yourself | Tesla

 

[Willy’sEV]

Recently changed the 2 filters for the 3rd time due to the stink from the evaporator coils.
My car is leased and wont be doing again before turn in.
Filters are in a poor position and you need to bend your body in strange ways to access.
Pain in the arse.