I wouldn't say I had to keep reminding, but rather i just had to put it nicely that I need the invoice done sooner rather than later, as I still have to finalise finance paperwork and my delivery is literally a week away. They had to reconfirm my trade-in details before they could generate an invoice and once we got that sorted over the phone, they generated the invoice overnight. Why I had to chase them up for the invoice to start the trade-in update process and not get it started themselves, I don't know
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That being said, my SA has been really great through email/phone correspondence, just took a few phone calls to get through, but they are extremely busy so i dont hold it against them. After 7 months of waiting, if I have to nag them to get things started then I will
, i don't want to leave things till last minute and somehow get delayed, especially when I've taken time off work to pickup the car and appointments organised around the delivery day.