I don't think Tesla ever promises a vehicle to arrive by X day Y months and Z yearcompany fails to deliver what we promise
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I don't think Tesla ever promises a vehicle to arrive by X day Y months and Z yearcompany fails to deliver what we promise
I don't think Tesla ever promises vehicle delivery date to be on a specific day. It is always estimated dates
Thanks Tee_my appreciate it, wasn't sure what RAV was in the first place . Yes it does say 18/5 hopefully will receive it before EOFY100% agree with you and hence I made it clear that I was unhappy. I ordered 2 Feb and as you said, a May order is on the same ship as your January order which shows how they could have prevented it but waited for the orders to accumulate. In my work, if I cause a financial loss, I have to compensate for it. How do these big companies making huge profits get away with it. My suggestion would be to call and show your unhappiness and if more people did that, they should at least as a gesture of goodwill give something to compensate. EOFY will just mean the depreciation will be over 3 years instead of instant at tax time.
Also, I noticed polestar deposit is fully refundable so this excuse that if you cancel the order due to the delays but won't get the money back doesn't make sense to me.
I guess see previous posts. Search on RAV https://rav.infrastructure.gov.au/ for your VIN. If it says 18/5, you are on Grand eagle like most others. Good luck, it's docking on Sunday.
I spoke to them pre-order, as I did with other manufacturers, and told them I needed to take delivery by EOFY. Tesla said it wouldn't be a problem, that my EDD would show Feb-May and I could expect it in the first half of that period (i.e. before April).I don't think Tesla ever promises a vehicle to arrive by X day Y months and Z year
Yes absolutely. It's not a pleasant experience at all. Not when you are spending that much money.Yep. I ordered in October. My build date was 21 April. They told me to expect it in the first half of the Feb-May window.
I just got off the phone with them and it was all "it is up to the third party carrier" and "we are on your side". No, you ass-hats. Two days ago, when I was deciding whether to spend hundreds of dollars and 4 days driving to collect the car, you gave me a different set of dates, the last in a long string of wrong dates!
I was polite with the guy on the phone (because it's not his fault), but I am so angry. I have to change school holiday plans because the ETA slid back into the school holidays.
I have been very clear about my expectations from the start. They could not have cared less and only offered nonsense about how my order was expected soon. There definitely hasn't been any suggestion of any gesture of goodwill (and, yes, I am like you and offer my clients help and compensation if my company fails to deliver what we promise).
Promise and customer service are two different things. If I say expect something, if you don't get it, then you will be disappointed. So not delivering on time lets you down. At the end of the day, it won't affect tesla but it's just not pleasant. And if too many people complain and makes it to the news, it's bad advertisement. At the end, everyone will have their new shiny wheels.I don't think Tesla ever promises a vehicle to arrive by X day Y months and Z year
I understand the frustration, but I don't believe Tesla would ever say the vehicle will be delivered by X - guaranteed. At best it is all estimated dates.So, yeah, Tesla do make statements about when they can deliver, and they do give wrong information, but they don't take any responsibility for it
True, sire! I do think it's bad customer service but that's Elon for you who fired so many people when he joined Twitter. It was foreseeable. They just did not care. And probably it's the same with every manufacturer, Tesla's are just tracked closely. And because the sales agents don't get paid to sell the cars, they don't give a rats arse. So it's not a good model. At least the dealers were able to lick your balls until you signed on the dotted line and then treated you like crap.I understand the frustration, but I don't believe Tesla would ever say the vehicle will be delivered by X - guaranteed. At best it is all estimated dates.
This is the same with everything coming in through a port. It is impossible to actually know when anything gets cleared. And it's not just a problem with Australian ports, it's the same everywhere. The supply chains are so complex and maxed out at the moment
The problem with estimating dates is that it will be invariably wrong. Unless it written down and enforceable, nothing anyone can do.
When a company like Tesla has a high demand product which does kot need advertising, and production lines are maxed out, an unhappy customer matters little.
Yes, friends waiting for the Ford Ranger have been waiting for longer some over a year. And yes you can buy inventory - but at prices inflated above the selling price..At least Tesla does not do that.At least the dealers
I can see we are going to disagree on this.I understand the frustration, but I don't believe Tesla would ever say the vehicle will be delivered by X - guaranteed. At best it is all estimated dates.
This is the same with everything coming in through a port. It is impossible to actually know when anything gets cleared. And it's not just a problem with Australian ports, it's the same everywhere. The supply chains are so complex and maxed out at the moment
The problem with estimating dates is that it will be invariably wrong. Unless it written down and enforceable, nothing anyone can do.
When a company like Tesla has a high demand product which does kot need advertising, and production lines are maxed out, an unhappy customer matters little.
@Tee_my bad advertising?. Most people won't care. Those not in the EV car market won't have any sympathy. Those in the EV car market are fans - remember when Tesla has poor build quality?. Did it affect demand?
It would be proven so when lot more EVs are around (although so far other companies only seem to be profiteering by releasing 'high end' models). The egomaniac will run the company into the ground, and it will be easy pickings for an established player or Private Equity. His Teslavision might lead to someone successfully suing which might hasten this. I am hoping so anyway. Rant over!So it's not a good model.
What is the point of going through the trouble of building into your customer interface a dynamic EDD, if it doesn't mean anything?I understand the frustration, but I don't believe Tesla would ever say the vehicle will be delivered by X - guaranteed. At best it is all estimated dates.
This is the same with everything coming in through a port. It is impossible to actually know when anything gets cleared. And it's not just a problem with Australian ports, it's the same everywhere. The supply chains are so complex and maxed out at the moment
The problem with estimating dates is that it will be invariably wrong. Unless it written down and enforceable, nothing anyone can do.
When a company like Tesla has a high demand product which does kot need advertising, and production lines are maxed out, an unhappy customer matters little.
@Tee_my bad advertising?. Most people won't care. Those not in the EV car market won't have any sympathy. Those in the EV car market are fans - remember when Tesla has poor build quality?. Did it affect demand?
estimated dates have been very disconnected from reality.
My other point is that we only ever "order" a vehicle. The T&C allow either party to cancel. They are in a better position with some getting a $3k discount on a 3/Y.I pity the people who placed deposits on Model S and X three or four years ago, only to be told they will never come.
We know they batch build, but it doesn't excuse when they choose to batch build, or how infrequent those batch builds are.Possibly they batch build as Australian bound cars are RHD whereas the rest of the world is LHD
So with a built in buffer of 4 months spanning a third of a year, you would think
As if it matters. Tesla is selling vehicles without advertising, demand is outstripping supply everywhere, why should Australian market matter much when it is a small market overall for the Shanghai factory?it doesn't excuse when they choose to batch build, or how infrequent those batch builds are.
Substitute "you would think" with "a reasonable expectation".. point remains.The words "You would think" I would respectfully suggest is neither here nor there. It's an expectation based on personal factors (such as how long one is prepared to wait) and maybe the experience of others. None of that is contractually enforceable really meaningless.
I'm not saying that Tesla should not get their estimations into a more accurate position, but if Tesla and Elon's history is anything to go by, it can be easily seen that Elon time is not the same as the standard time.