I recently took delivery of Model X. I ordered the car with auto pilot feature and paid $5000. When i drove out of the Tesla center the auto pilot features were not functional. When i asked the Center, the reply was that it will be sent as soft ware update in 4 to 7 days. No one mentioned that it would be that way when I ordered the car. Now after 21 days, I still do not have the update. the store's response is that it is the only way that the auto pilot feature will be delivered and they would not know when it will be delivered. There is no Customer relations Department to Tesla. Always all calls go to the same number and I get the same answer by different people. When I asked for supervisor, answer is " they are all busy and the answer would be the same." Frustrated!!! any advise how to deal with this other than legal way.