AWD delivery thread

[cmyke]

My delivery for today was rescheduled for next Friday.

The guy at the DC was the one who called me and hastily threw the replacement date out.

“How about next Friday? We’ll find a VIN for you.”

My question: what are the odds that this replacement appointment also gets scrubbed? I told him I’m flexible on options/upgrades if it gets me a car sooner.

My account still doesn’t have a VIN on it today, so I am once again anxious.

 

[TechSavvyWife]

Pick up inspection checklists I'm finding seem to have all issues from the start of time. I want to really just focus on the most recent issues. From what everyone on here is saying it seems paint and glass cracks seem to be the big issues. What else are you guys going to look for / looked for?

 

[EnrgyNDpndnce]

So based on comments from others here about “inventory” vehicles that may exist at some delivery centers I called the Alpharetta delivery center again this morning to inquire. Spoke to a very nice young lady named Katie who listened to my lengthy question (are there any inventory vehicles there not currently assigned to an owner, and if so are any a match or even close to my configuration, b/c I am no trade finance approved and can take delivery almost immediately) and then told me there may be some vehicles available but all of that is handled by the central scheduling folks in California, so I would need to call them and ask about a match. She was very nice and said she hopes to see me there soon picking up my car.

I’m on hold with Tesla mother ship now....

 

[wcorey]

Pick up inspection checklists I'm finding seem to have all issues from the start of time. I want to really just focus on the most recent issues. From what everyone on here is saying it seems paint and glass cracks seem to be the big issues. What else are you guys going to look for / looked for?

I'd ask them if THEY detailed the car. A mechanic would know what to look for in an engine, where this is electric motors likely less helpful except for body structure/door hinges etc. Someone working in a body shop would know what to look for on body. Where I am going with this is the avg street person either wouldn't know what to look for or throw a hissy fit over a nothing burger. Perhaps the best advice I can give is:
1) have THEY inspected the car
2) look on B pillar (driver side door frame) for built date. If it's within the last couple of weeks it's fresh off the line. If it's a month or more old, it may well be someone else's rejected car. This could mean whatever defect was found and reason for rejection, its been fixed unless it's a nothing burger. But it's worth asking head of delivery team at that point.
3) Each car was inspected in Fremont before shipping.
4) Dedham MA SC told me if it's minor, they will fix while you wait. If it's not something fixable while you wait they will provide loaner. If it is not fixable, i.e. structural damage they will reject car and it doesn't go to the next sorry sac.

The reason I say that is there is something of a science to how many % wise to inspect to get a statistically significant level of inspections/tests. It's expensive to test everything rolling off assembly line. Tesla states they do multiple inspections on each car at different points in the assembly like and every car is road tested at end of assembly.

 

[SMAlset]

Keep in mind that Tesla doesn't control the entire delivery chain, especially for deliveries away from the factory where trains, car carriers etc are involved. There can be things beyond their control. Also when a batch of deliveries gets delayed it may delay those behind in it. Lots of people are involved in handling a car once it arrives and needs prep, paperwork etc.

As far VIN numbers we know they aren't sequential. And people as we have seen in this thread have themselves turned down deliveries for various reasons of convenience or refused due to car condition so I don't know how much I'd put into a lower VIN number than what is out there right now. I can see why they try not to give out VINs until near delivery. Just saying you never know and not necessarily a reason to be concerned.

I hate to think what happens when you have a car that's late to arrive in an area and then can't be delivered to the person it was intended and you now have a storage issue or need to find another match. I personally would hate to work in delivery logistics.

 

[EnrgyNDpndnce]

So...I’m back. Just spoke with Bill at the Tesla mother ship in Vegas. Super nice guy, and I have to say every time I have called Tesla (either Vegas or local) they have been very polite and patient. Anyway Bill said the whole notion of matching people to “inventory” cars isn’t really the case. He said an email went out to a few people about something similar and that quickly got turned into an internet rumor about inventory cars being available. He also said the thing about 1 year of free supercharging isn’t accurate or at least isn’t official yet. Then he looked at my account and (again) said I have no VIN and no DA assigned, but based on my order date in late June I am very close. He kept saying “you’re so close, you’re so close, I would wait for your car to be built.” His estimate (grain of salt) was that I should hear something from a DA within a few weeks and should have the car by the end of October. In fact he said he expects all late June / early July orders to be delivered by the end of October. So hang in there @the_danimal !!!

 

[wcorey]

Keep in mind that Tesla doesn't control the entire delivery chain, especially for deliveries away from the factory where trains, car carriers etc are involved. There can be things beyond their control. Also when a batch of deliveries gets delayed it may delay those behind in it. Lots of people are involved in handling a car once it arrives and needs prep, paperwork etc.

As far VIN numbers we know they aren't sequential. And people as we have seen in this thread have themselves turned down deliveries for various reasons of convenience or refused due to car condition so I don't know how much I'd put into a lower VIN number than what is out there right now. I can see why they try not to give out VINs until near delivery. Just saying you never know and not necessarily a reason to be concerned.

I hate to think what happens when you have a car that's late to arrive in an area and then can't be delivered to the person it was intended and you now have a storage issue or need to find another match. I personally would hate to work in delivery logistics.

So true. Logistics ould be hell or pretty straight forward depending on level of integrated software used. Clearly Tesla has been their own worst enemy in this regard. This is especially true in the call center where callers frequently hear "your wait time is greater than 1 hour". Many of the calls could be preempted by providing more timely information to each customer in their Tesla account page.

 

[the_danimal]

His estimate (grain of salt) was that I should hear something from a DA within a few weeks and should have the car by the end of October. In fact he said he expects all late June / early July orders to be delivered by the end of October. So hang in there @the_danimal !!!

 

[Dan Detweiler]

I had a car enroute to the east coast, it had a vin, it was assigned to me. I had a forced, low ball, trade-in offer, now on a drop dead timer. The car was pulled from me, removed from my account and now I have nothing not even a date for resolution. All I have is a trade-in offer that will expire most likely before I get a car assigned. For people waiting 2 1/2 years, yeah, I get it, but if you configured in end of June, the line is in who configured it first order. I am referring to corporate execution not people waiting their turn on the bench. Once a car is assigned it should be delivered to the correct place in a timely fashion as loan commitments and trade-in commitments are time critical.
The unprecedented part is erroneous. They knew how many "orders" they had by how many reservations they had. They incompetently allowed this situation to exist by not staffing and training appropriately. Much of this could have been avoided with proper software, which they clearly don't have. To a hammer, everything is a nail, to a software architect everything is a software opportunity.

I certainly understand your frustration. No question the delivery process is less than ideal at this point. They are working these problems. My point is that calling the company to curse and complain will do nothing to speed the process along, other than perhaps make you feel better. In 6 months this will be long forgotten (although I realize that does nothing to alleviate the current frustration).

Dan

 

[asianxtreme]

My due to take delivery next Thursday and my MVPA just showed up on my account. Is this a good indication that delivery will be on time?

 

[wcorey]

I certainly understand your frustration. No question the delivery process is less than ideal at this point. They are working these problems. My point is that calling the company to curse and complain will do nothing to speed the process along, other than perhaps make you feel better. In 6 months this will be long forgotten (although I realize that does nothing to alleviate the current frustration).

Dan

Dan, who said anything about "calling the company to curse and complain"? I design scalable software systems which they clearly need help with.

 

[SMAlset]

Just finished up breakfast at a restaurant about 40 miles or so from the Factory Delivery Center and walking out to our Model S to head home. Noticed a Model 3, same color, had just parked next to us and the family was getting out of the car. Said Hi and nice choice of cars. The driver said “Thanks we just picked it up this morning”. Small world and getting smaller all the time! Told him I was due to pick up my Model 3 tomorrow and wondered how his delivery went. He replied great so that made me feel happy. They probably regretted our leaving knowimg that a Tesla driver would be cautious about how they opened their doors with cars next to them.

 

[cmyke]

Dan, who said anything about "calling the company to curse and complain"? I design scalable software systems which they clearly need help with.

? Tesla.com seems to load fine... I think they’ve got it covered there. What’s more likely is they have no system. Or multiple systems that don’t communicate with each other.

 

[neroden]

So...I’m back. Just spoke with Bill at the Tesla mother ship in Vegas. Super nice guy, and I have to say every time I have called Tesla (either Vegas or local) they have been very polite and patient. Anyway Bill said the whole notion of matching people to “inventory” cars isn’t really the case. He said an email went out to a few people about something similar and that quickly got turned into an internet rumor about inventory cars being available. He also said the thing about 1 year of free supercharging isn’t accurate or at least isn’t official yet. Then he looked at my account and (again) said I have no VIN and no DA assigned, but based on my order date in late June I am very close. He kept saying “you’re so close, you’re so close, I would wait for your car to be built.” His estimate (grain of salt) was that I should hear something from a DA within a few weeks and should have the car by the end of October. In fact he said he expects all late June / early July orders to be delivered by the end of October. So hang in there @the_danimal !!!

OK, let me be clear on this: Bill is wrong. Do not be patient. Do not wait.

If you ordered in late June and you don't have a DA assigned, something has gone wrong with your order. The computer system is not putting your order into production because something is wrong with your order in the database.

Make sure that the following things are correct on your order in the computer system:
-- there should be a delivery location assigned
-- your $2500 (or $3500) order payment should be credited (as should your initial deposit)
-- your payment method should be marked (cash if it is cash)
-- your options should all be marked, and correctly
-- your name, address, contact info, and so forth should be correct
-- a DA should be assigned to you
-- your order should be going into "processing"

Multiple people have gotten the false and inaccurate instruction to "wait" when there was something screwed up in their database entry -- their orders only started processing when someone fixed the computer data problems. Make someone at Tesla go through your order entry in the database and make sure all the data which needs to be there is there so that the order can be "processed". It seems that the computer system may need an extra "kick" as well, since at least one person had to have a manager intervene to get things going.

---
Perversely, if you're getting delivery dates "assigned", even though they're being cancelled on you and it's not being delivered on that date, it's a good sign: it means your order is being processed properly in the computer system.

 

[neroden]

My due to take delivery next Thursday and my MVPA just showed up on my account. Is this a good indication that delivery will be on time?

Yes, or at least close to on time.

 

[CurtisP]

Delivery at Fremont scheduled two weeks ago for Monday 9/24. Got worried and sent an email asking about a PO (or MVPA) with the VIN that didn't say 'estimated' they said it should come by Thursday. Thursday I got an email confirming everything, the web site also asked me to reconfirm. Several emails back and forth, several promises of a real PO and nothing Thursday or Friday.

I don't think my credit union will be able to turn the loan around in less than a business day, so I suspect that I will need to reschedule. And that's all if I even do get the PO with the VIN. No VIN hidden in the web page.

4/4/16 order, not previous owner
6/28/18 configure
AWD, Red, Black Premium, 18", AEP, no FSD

After lots of feverish reloading, the VIN just showed up on my page (Saturday, 1:30pm, car is supposed to be delivered in 50 hours.) no sign of an MVPA/PO that includes the VIN or other than 'estimated' pricing. I'm pretty certain my credit union won't be able to turn this around in time, not even sure if they have enough now. After waiting 2.5 years, I can wait a few more days, but it is a bummer to have it that close...

 

[neroden]

After lots of feverish reloading, the VIN just showed up on my page (Saturday, 1:30pm, car is supposed to be delivered in 50 hours.) no sign of an MVPA/PO that includes the VIN or other than 'estimated' pricing. I'm pretty certain my credit union won't be able to turn this around in time, not even sure if they have enough now. After waiting 2.5 years, I can wait a few more days, but it is a bummer to have it that close...

Well, if you have a VIN on Monday morning, go to the bank on Monday morning. Whether or not you have a VIN, call up Fremont, wait on hold as long as you need, and ask them whether the car is actually ready for pickup. Point out that they didn't get you what you needed to pay for it.

 

[Swampgator]

My delivery for today was rescheduled for next Friday.

The guy at the DC was the one who called me and hastily threw the replacement date out.

“How about next Friday? We’ll find a VIN for you.”

My question: what are the odds that this replacement appointment also gets scrubbed? I told him I’m flexible on options/upgrades if it gets me a car sooner.

My account still doesn’t have a VIN on it today, so I am once again anxious.

Pretty....F***in....High

 

[TechSavvyWife]

? Tesla.com seems to load fine... I think they’ve got it covered there. What’s more likely is they have no system. Or multiple systems that don’t communicate with each other.

Their manufacturing system which does logistics isn't going to have anything to do with the website. Data from their manufacturing system would be exposed as a web service to the website to get/post but all of the logistics logic would reside in a separate system.

 

[TechSavvyWife]

If you ordered in late June and you don't have a DA assigned, something has gone wrong with your order.

Err.... ordered late June, just got a DA last week. I worried over the same thing because I had the "a specialist will review your order" message due to wrong insurance info for months. Found out the order will progress anyway. My appointment checkbox was checked (as I had a date scheduled) but the prepare for delivery that precedes it was not. That happened for a day until my DA called me and edited the insurance portion on his end.