AWD delivery thread

[unidentified]

Sorry to hear that.. do you mind sharing the color/confi they offered to you.. if it is close match will take it to end the misery

They offered red or MSM AWD with white interiors.

 

[tony b]

AWD, White, Black Interior, 19" wheels, EAP
VIN: 067XXX – Manufacture date of 09/2018
No trade in. Financing via local credit union.


Reserved 4-2-2016
Configured 6-28-2018
Delivery Scheduling Advisor contact: 9-6-2018 (appt set for 9-20-2018)
Tesla Fremont Delivery Hub contact to confirm info (IDA was also CC'd): 9-16-2018
VIN showed up online: 09-17-2018
Inside Delivery Advisor contact: 09-18-2018
MVPA sent and asked to e-sign: 09-18-2018
picked up car on 9-20-2018 (orig scheduled date) in Fremont.

Everything was very quick and smooth at pickup. Associate helping me was very new I believe, so he really didn't go over anything in detail. Felt pretty rushed but also fine. I was expecting a little run through of the basics but I figured pretty quickly that I would have to ask about specifics if I was going to get any info or how-to demonstrations. He basically said “does the car look good? Have any questions?” So I just went over my own checklist while he prepared registration, etc... And I really didn't have any questions, so off I went in about 15 minutes. Paint is flawless, no gaps, no issues with anything inside, etc...

MY ONLY complaint was that the battery only had 80 miles left on it. I had about 180 to go so I had to stop in Gilroy and charge up during rush hour. I did not realize how FAST it charges at a super charger, WOW. Hit In-N-Out for a 3x3 and I was on my way in about 30 minutes.

** Side note. I was able to schedule a factory tour right before pickup. Worked out perfectly. The factory is very cool and definitely worth the time to take the tour (one hour). The kids loved it and haven't stopped talking about it.

Congratulations! Hope my delivery tomorrow is as smooth as your was!

 

[tony b]

My delivery is 9 am tomorrow in Salt Lake City. I haven’t had any confirmation messages or calls but I’ll be there and hope for the best.

 

[dailo]

I got an email this morning asking to confirm my details for a 9/24 home delivery, but still no VIN or updates to my account page. Since it is being delivered to my house, I'm not as worried about the date since I don't have to drive to the delivery center even though it isn't too far.

 

[Sentry]

Just checked and Mt. Kisko NY location has few RWD and P's available on the inventory... not my preference..so anyone interested call them and grab it. I'm sure every major location might have few like this.

Sounds like Tesla produced a whole bunch of RWD till July and then 1000's of P's as priority while producing low volume of AWD's. in trouble for sure beyond the Q3 madness as AWD will become inventory item by end of Oct (trackers clearly prove this).

What did you ask for when they called? " Hey got any 3's I can pick up?" lol

 

[TechSavvyWife]

Makes sense in your case; in my case I am doing 50/50 with cash / credit union who do need a VIN.QUOTE]

Did the exact same thing. One thing I didn't know is that really Tesla just wants to know you got pre-approval and the credit union won't ask for the VIN until you have your final MPVA with price sheet. That happens a week or less from delivery at which point I just sent it over an the credit union scheduled a check to be over nighted to Tesla.

 

[adam0101]

I had my AWD Model 3 reservation for 9/21, got a call to update my loan information on my profile on 9/19 and delivery was on target but still no VIN. I sold my current car in anticipation of getting a ride to pickup my car on the 21st. Then on 9/20 got a call that my delivery was delayed indefinitely. Luckily after a whole bunch of panicked phone calls and escalating to Tesla managers I got a rental car to get around while i'm waiting for a delivery date. Hoping for some time this coming week...

 

[JDBurch]

I had my AWD Model 3 reservation for 9/21, got a call to update my loan information on my profile on 9/19 and delivery was on target but still no VIN. I sold my current car in anticipation of getting a ride to pickup my car on the 21st. Then on 9/20 got a call that my delivery was delayed indefinitely. Luckily after a whole bunch of panicked phone calls and escalating to Tesla managers I got a rental car to get around while i'm waiting for a delivery date. Hoping for some time this coming week...

I put down my first $1K for AWD full AP on official release day July 2017. Have been told to expect delivery 9/18-11/18. What date was your original order?

 

[neroden]

What is the "win-win cooperation approach"?

The only viable "win-win cooperation approach" involves a lot of chewing people out for not doing their jobs and breaking your contract, FYI.

Then, once they're cowed and apologetic, you act *very reasonable and generous*. Anything reasonable will satisfy you...

 

[neroden]

AGH.

I just called my Tesla delivery center to talk to see if my car was there. He looked up my name, saw there was no VIN, and said that there was a 100% chance that I'll be getting a call from a Delivery Specialist to reschedule it.

Devastated.

Just keep in touch with the delivery center; call them every week or so. They're the only people who know anything.

 

[neroden]

How does one go about getting a new Delivery Adviser? I discovered earlier today the guy I had, Corey in case you get him, lied to me on several occasions. The car I was told was heading to east coast was pulled.

You start by complaining that your delivery advisor lied to you and explaining that you want a new delivery advisor (and would like the guy who lied to you fired). Make sure you have clear documentation of the lies. Be calm about it, but insistent. Track the names and locations of everyone you talk to. If you get hung up on, call right back and ask to speak to a manager.

The usual way I'd open up such a phone call is to say, calmly but insistently, "I was assigned Corey ____ as a delivery advisor, and for the last ___ weeks, he's been lying to me. I want to talk to his boss and get a new delivery advisor who tells me the truth."

 

[neroden]

I was scheduled to take delivery this morning and was notified yesterday afternoon that they had to "take me off the schedule" because my car wasn't even in production yet. I was told that someone "may" reach out to me after a few weeks to re-schedule a new delivery appointment. I had arranged to sell my vehicle a few days before I took delivery so now I'm stuck without a car for who knows how long. I understand a delay for whatever reason.... but to be completely removed from the schedule with no other info other than "you may hear from someone in a few weeks" is absurd! I've been an avid Tesla fan for years and have referred 3 friends (who ordered after and already took delivery). The car is unbelievable.... but even that at some point will not overcome the absolute horrible service they have! Simple communication goes a long ways. Oh, and why the hell can't a multi-billion dollar publicly traded company figure out how to put together a production and delivery schedule?? Thanks for letting me vent!

Demand a rental / loaner. Other people who have sold their cars based on Tesla's promised delivery dates, and then had Tesla renege on delivery for no apparent reason, have gotten free rentals from Tesla because it's Tesla's fault. Keep telling them you sold your car based on Tesla's promised delivery date and they owe you a car.

The fact is that they do owe you a car; they shouldn't be giving you a delivery date and then reneging on it, it's reasonable of you to rely on that, and they've caused you damages. If they won't give you a rental, you can sue for compensation and win.

 

[neroden]

LMFAO!!

So has anyone had Spencer Ward as a Delivery Specialist?

Have a VIN 100XXX

Had 8/24 delivery in Mass but live in NY
Got car transferred to Mt.Kisco
Got 8/30 delivery there
Got a call from a very nice confused woman who said car was expected 10/3 but said she wanted to schedule me for 9/27!
I said absolutely, but my online date never changed from 9/30?
Emailed Spencer....crickets
Called delivery location, they said they would let Spencer know....crickets
Called Tesla, they said they saw all the notes on my account, and would let Spencer know....crickets
Now I know they are very busy, and I’m not actually upset, but I don’t understand the millennial ghosting rudeness policies that Tesla obviously promotes! One quick 2 sentence email would easily Placate me until he was actually on to my MVPA!
Does he actually still work for the company anymore?

It's only 5-7 days before your supposed delivery. Call Mt. Kisco and explain that you haven't heard a word from "Spencer" ever. Ask whether you are really getting a car and when you should show up. If they try to fob you off on Spencer, refuse and ask to speak to Spencer's boss about getting a new delivery specialist who actually exists and answers phone calls.

 

[neroden]

Thanks for sharing.

The funny thing is once you have a person assigned to you, nobody else will help you!

Thats why you say "He's not responded after multiple requests. I will stay on the phone until you reach him. I'm not leaving the phone until someone who can handle the problem gets on the phone. I'll be happy to stay on the phone here as long as it takes. If you can't get him to call back, I'll be happy to talk to his boss. Or his boss's boss. You don't want to do that? I'll be happy to talk to your boss, too. She's not in the office for an hour? I'll be happy to stay on the phone until she comes in."

You shouldn't have to do this. But it works.

The best thing we can do for Tesla is to report the numerous "missing in action" advisors so that they can get fired as fast as possible.

Me: Hi, I’m having problems getting in touch with my advisor on a very time sensitive issue.
Them: Ok, let me try to reach him on the special multi coat red bat phone, ......hmmmm, he doesn’t seem to be answering. I will email, and message him that he should contact you right away about your concerns.
Me: Hi, I’m still having problems getting in touch with my advisor on a very time sensitive issue.
Them: Ok, let me try to reach him on the special multi coat red bat phone, ......hmmmm, he doesn’t seem to be answering. I will email, and message him that he should contact you right away about your concerns.....................

 

[neroden]

I follow the "Bombay Guideline."

Decades ago I worked for a major airline. An IT buddy had started at check-in before working his way up. He mentioned that one of that crew's happiest days was when their employer signed an inter-line agreement (check-in once, baggage transferred automatically) with Air India. I asked if there was that much travel to India in the '70s. He explained there wasn't much demand. However, if you treated the check-in agent very badly, the destination on your ticket didn't matter - your luggage was checked through to Bombay (Mumbai)!

Conclusion - treat everyone in business respectfully and cheerfully. Adopt the attitude that you're both working towards the best outcome - most times you are. Even if that person on the other side of the desk can't help you as much as you would like, they can "accidentally" do a world of damage.

This is a pathetic loser approach. You can be sure that those check-in agents didn't pull that *sugar* on VIPs, who were quite capable of tracking down the check-in agent and getting them blacklisted and fired. (And probably occassionally did.)

I strongly advise not being a loser. By all means, be respectful, cheerful, and polite. But when someone isn't doing their job, politely and respectfully get their boss and politely and respectfully demand that the problem get fixed.

 

[neroden]

I'm scheduled for a delivery this Sunday Sept 23rd. I think.

A call came (to voice mail) this afternoon from Sophie. Here's my transcript of the message:

--------------------
Hi This is Sophie at Tesla.
We may call you back confirming final delivery checklist.
We have you coming in Sept 23rd for delivery at Fremont.
A team member might reach out to you later today or tomorrow to make sure we have all our ducks in a row and to answer any of your questions.

Your Inside Delivery Advisor is Rafael. It looks like he sent a text to you. He may have tried to send you an email. Looks like an email and text was sent. Please reach out to Rafael if you have any questions.
--------------------------​

Now... Rafael.... two weeks back on Sept 6th sent me a text telling me two things.
1. That he is my delivery advisor. (guess he got that right!)
2. That my car (stated the correct RN) is ready to be picked up on Saturday, Sept 8th. Wrong. This was the notorious "delivery experience" weekend, and clearly my car was not there... nor even built yet.

The next day, on Sept 7th, a day before the "delivery experience", a scheduler called me to say that Sept 23rd was my delivery date. She could tell me nothing else. She informed me that her job was to schedule, and I'd have to talk to my Delivery Advisor for any details (you know... like having the wrong delivery date). How does my Delivery Advisor not know when my car will be delivered?

Regardless, I replied to Rafael's text back two weeks ago when it came in, and to his email address and called his phone number. Two weeks later, I've gotten no reply to any of those, and now I'm supposed to "reach out to him" two days before my delivery. How do I get a new DA???

Call the central number, or the Fremont number, or Sophie (if you can get her) and explain politely that your "delivery advisor" Rafael is not responding to you and has not been responding to you for a month and has given you bad information. Explain that you need to know whether this is a real delivery date. Explain that you are not going to wait for Rafael to call you back, since he has failed to do so for a month, and you need to talk to someone who actually returns phone calls. Be reasonable but insistent.

 

[neroden]

Just a FIY:

Reserved on 4/2/16, config on 6/27/18 and no news from Tesla whatsoever... Called few times and was told to wait...
Called again today and was told that my order was not being processed because there was no location for delivery assigned (although I did choose a delivery location when I ordered).

They said this is fixed now and that I should see some progress soon... Really sucks huh?
Anyone knows of similar problem?

This is, of course, why you never listen to them when they tell you to wait. You demand that they go through the entire order and figure out if there's something which is preventing it from being processed.

I'm pretty sure everything will go smoothly now. They found what was wrong -- another computer system bug (!!!!). Tesla's Information Technology is *awful* -- you selected a delivery location and it didn't "stick" in the system. That shouldn't happen.

 

[neroden]

No, sorry, wasn't clear.

What's weird is I was I think the first to report getting a "scheduler" email. I immediately confirmed with them for delivery this coming Monday.

Since then, I have had no contacts until yesterday when the scheduler emailed me again and just said "In your account it says you are paying with cash, is that still true?"

I confirmed I intended to pay with a cashier's check. Asked if I needed to do anything else as I hadn't seen or heard anything else. My edit link was still there, and my trade in was still yellow (my part is done).

Suddenly last night, the edit link disappeared and about ten minutes later a VIN appeared.

As I wrote this, I just got a form email noting that not all my delivery details were green and I needed to do that to ensure there wasn't a delivery delay. The only one that isn't is trade in, which is waiting on them...

Call and ask for the trade-in department. Since there is NO INTERNAL COMMUNICATIONS in Tesla, the trade-in department does not realize that they are currently delaying a delivery. As soon as they find out, they'll probably rush your trade-in valuation.

 

[neroden]

My AWD blue M3 no EAP Los Angeles delivery is coming up in 2 weeks, could have received mine next week.
Both my brother and I configured same day in July 2018, same config.
The only difference is my brother lives in Chicago area, and his color is Red.
My brother has not even received "Scheduling Your Tesla Delivery Date" mail, and it takes 1 month after that. He is paying cash.

Your brother should get on the phone with someone in the central office and make sure (a) a delivery location is assigned, (b) the system is set up to assign a delivery advisor / scheduling advisor / or some such.

Your brother's order has most likely gotten lost due to bugs in Tesla's crappy computer system. Some entry is missing which is causing his order to not be processed. We've now seen enough examples of this that I'm sure of it.

Anyone who configured in late June or very early July who hasn't been put on the scheduling date merry-go-round (you haven't even been assigned a date which is cancelled) yet has had something go wrong in the computer system.

Anyone in your brother's position needs to have someone check and verify that there is a delivery location and delivery advisor assigned, because probably one of these has gone missing.

 

[Omniver]

You will get an updated MVPA by Friday 9/21. You are paying cash. Hang on tight.

Nope. 9/22 delivery. No IDA, no VIN, no MVPA, no contact for the two weeks since scheduling. Called delivery center - was never matched with a vehicle and nobody could be bothered to tell me. At this point it’s is just teasing and it’s getting me upset.