AWD delivery thread

[wcorey]

Check wcorey's post. Last I knew CF stood for Cluster F***.

Dan

Both actually. I'm a software engineer and my husband is in cyber security. And yes I know exactly what you are speaking of. I work as a full stack developer for a manufacturing company. My job is creating front end facing web applications and automation of processing into our manufacturing system with some small scale robotics on the side. Been doing this for over 12 years in the manufacturing world so what we are talking about is what I do for a living.

Also there is no way they are not using a RESTful method to access the data. That data should be in a secured location segregated from the web application deployment (for security) to pass PCI compliance (eg to be insured). Also the RESTful method will allow them long term support of the application by creating a access layer that can be changed as need without interfering with other development/database structures. This is pretty standard practice these days. When I started years ago of course APIs were at their start and now we all are working to upgrade to a more robust architecture for long term support-ability.

Are you trying to make me feel old? REST isn't that old.I remember when RedHat announced RESTEasy and their association with the standards group. I worked on IDMS, networked db, before SQL was a thing. I was Principal Software Engineer at CA Technologies designing their first webservices based Eclipse RCPs. I'm actually still on LinkedIn. Women in STEM, "Tech girls Rock" etc, that's outstanding! I'm happy for all three of you! My best piece of career advice...Never ever rest on your laurels, always stay relevant, you own that not your employer.Too many people have languished waiting for their employer to keep them current only to discover they became professionally irrelevant. I started in mini world, we t ito mainframe, then pc then in-house cloud, Eucalyptus, OpenStack (of course aws). It's fun talking sharp with someone.I have my own company now focjed primarily on Android and Linux.

Techgirls Rock...A woman who started the same day as I at Egenera has been very active in that group. I was just assuming you would be as well, although clearly it's not written in stone.

 

[RFernatt]

Do you have a link to where on Twitter I can read about this? I think I may be one of these orders. Called 6 days ago and was told that I should have had movement by now. Her supervisor escalated my order to be reviewed by someone, but it's been crickets since then....

Yes, someone please share the tweet. Similar boat here.

 

[sperkin]

Just came back from the Tesla store. I ordered in late June and have a 2016 reservation. My order's been stuck in the "drafting up your contract" stage since I put down the extra $2500 deposit.

One of the store employees went into my order to check its status. Apparently, my driver's license and insurance wasn't entered according to their database. That's odd, I thought. I already confirmed all my order details in the website back in late June. They asked me to pull up my reservation on the tesla.com website, which I did. It showed that my driver's license and insurance were already there.

The store employee was surprised and then spoke with the store manager. They told me that they flagged my account to have the delivery advisor contact me in the next few days.

This isn't the first time that I've contacted Tesla about my order. In the past, they told me that my order looks good and that I just need to wait patiently for a car to be matched to my config. Well... that didn't turn out to be the case.

Like neroden suggested, if you have a late June order like me and have no movement whatsoever, you should have someone take a closer look at your order. Otherwise, it might be stuck in limbo forever.

This is the same thing with my first model 3. They kept asking for my license and insurance which I uploaded to my account once I put down $2500 to order. They didn't have any record of it so I had to email it to a couple of people at Tesla. I assume one was a ISA and the other was a DS because afterwards they sorted it out and scheduled my delivery.

 

[wcorey]

Also there is no way they are not using a RESTful method to access the data. That data should be in a secured location segregated from the web application deployment (for security) to pass PCI compliance

Behind the DMZ.

 

[NickFie]

What they're asking me to do is to insure a car that I've never seen, and that I do not own. How can that ever be an expectation? And of course my current coverage covers me in ANY car that I drive... for this very reason. Because NOBODY insures a car that they don't own!

Checked with my insurance agent. He explained that our auto insurance policy automatically covers newly acquired vehicles for 5 days after purchase, allowing enough time to add them to the policy.

I had VIN and MVPA for our new Model 3 in advance. Emailed MVPA to our long-time agent to add the new Model 3 to our policy. He emailed me proof of coverage, effective planned delivery date shown in MVPA. I panicked when I accepted an earlier delivery date and the agent explained he couldn't do anything until the original policy change completed processing. Then he explained about the automatic coverage.

When I went to delivery, I carried two auto insurance cards. The first card, already in effect, was a copy from one of our already insured cars. That proved we have automobile insurance. The second card was for the new Model 3, effective a few days later, from our insurance agent. The Delivery specialist accepted the first card as proof of insurance. I didn't even show the future effective-date card since it was irrelevant for the purchase. I put both cards in the glove box before driving off the lot. Now have to remember to pull out the copied proof.

 

[Sentry]

I'm more of a watcher on the forum but god I hate and now skip wcoreys replies. It's ridiculous how someone can be so arrogant. Every post he mentions how many years hes worked on blah and has done blah when most of it is just cannon fodder and doesn't offer anything to this thread. We get it... you worked on software but unless you have inside knowledge how the tesla works then idc where you worked or how you think the system is built. More than half the people here probably scratch their heads reading your replies. If you wanna talk shop please let it be relevant and if it is speak in a high level so people can somewhat understand what your rambling on about.

 

[LM-5]

Here we go...View attachment 336992

Update: It’s been 24 hours since I received and replied to the email. I’ve heard nothing.

Anyone else in LA get any traction?

 

[neroden]

Greetings All. You'll remember me because of my newly-assigned VIN of XXX,XXX.

And Darell isn't my real name.

But that's not what's important here....

In theory I am taking delivery tomorrow morning at 11:30 am. Somebody finally realized that I've not been sent the fancy email to tell me what I should bring (basically, a list of things to worry about). The email just arrived my my DA's assistant (not that my DA is MIA) And there's a new thing to worry about, as my email is written thusly:

Please provide proof of insurance for the Model 3 with an effective date no later than your delivery date as soon as possible. Your delivery will not take place without us receiving proof of insurance prior to delivery.​

For those who have recently taken delivery... did you have to actually show that the car that you haven't yet purchased is insured BEFORE purchase? Or simply that you have auto insurance (on your current cars?) Originally the page asked for me to supply the insurance for my current cars. Now it is telling me, "here's your VIN, make sure you can prove that it is insured, or we won't deliver your car."

Uh... help?

They want proof of insurance before you drive it / before they register it, and that actually makes sense because you can't legally register it without it being insured and you can't drive it on public roads if it isn't registered!

If you've gotten a VIN, go ahead and add it to your insurance with the effective date being date of delivery. (Insurance companies are great about this; if delivery is delayed, call up and change the effective date. They'll change it over the phone.)

The problem comes if Tesla won't give you a VIN so you can't add it to the insurance...

 

[TechSavvyWife]

Behind the DMZ.

Correct for your web application, not your data. This practice is poor security at best.

 

[neroden]

Neroden, thanks for your reply and your concern. All of the items you mentioned are good on my account, as far as I can tell. I remembered reading a similar post from you so I actually asked Bill to double check my account to make sure there wasn’t anything wrong that was delaying my car going into production. He checked on his end and said everything was in order and it should happen very soon. I realize you’re probably shaking your head side to side right now, but that’s what the man said.

I am curious and have to ask, how do you know so much about Tesla’s system? I’m asking seriously here, not being a smart arse. You speak with such confidence that something has to be wrong in my situation, I’m wondering if you work for Tesla or a supplier or have some other sort of insider knowledge.

I don't know for sure.

I follow this intensively and try to track every bit of information we can find, because I have heavy investments in TSLA. And of course I've owned a Model S for 5 years and dealt with a lot of terrible communications failures in that time; I've been through escalation on service issues which should never have required escalation except for communications and computer data tracking failures. Basically, I'm just hoovering up publicly available information, almost full-time for 5 years. (Did you know that the mobile service team's computers and the service centers' computers can't see each other?)

If you have checked that everything is in order in your account... that's great. Wait until early October... then call again.

One of the things you need to check, which I didn't mention, is whether you ordered between 6/27 and 6/30 inclusive. Apparently many many people who ordered in that period have "lost" orders and need to have their orders walked over specifically to get the "order operations" team to actually handle it.

It's just getting ridiculous that Tesla isn't delivering very-early-finalization orders while delivering identical orders to people who ordered much later; there's something wrong in their queuing protocol. So far, all the severe cases of this seem to have been due to something wrong with the computer data in the people who got delayed, which makes a lot of sense. If it starts happening routinely to people with nothing wrong with their data, that means their queuing algorithm is completely broken, and frankly I'm hoping it's not that bad!

 

[Solarman004]

If you've gotten a VIN, go ahead and add it to your insurance with the effective date being date of delivery. (Insurance companies are great about this; if delivery is delayed, call up and change the effective date. They'll change it over the phone.)

The problem comes if Tesla won't give you a VIN so you can't add it to the insurance...

USAA allows one to add a new car via their online account. No need to speak to a rep. It takes less than 5 min. I plan to take my laptop and add the car on the spot after I accept it.

 

[neroden]

I didn't get a call or text but I had an email from them on Friday that I didn't see until now. Apparently they are pushing deliveries to meet Q3 that they will drive the car to my house tonight. What's funny is I don't even have a loan or a VIN yet. It's a circus.

Hilarious. Take the car, pay for it later? Think they'll go for that?

 

[cmyke]

Just had my rescheduled date completely canceled with no replacement date.

Pretty clear they’re keeping every single car on the west coast to maximize deliveries. Hopefully once we enter Q4 that will stop.

See you in November.

 

[neroden]

I called once as well. Same as you... reserved before reveal, and ordered in late June... and no information ever. Then suddenly a DA popped up and had wildly incorrect information. This incorrect information is ALL that I have heard from my DA. No response to phone calls, texts or emails (all provided in his text message). That was three weeks ago. My delivery is tomorrow. I still have not had a single other bit of correspondence with my DA.

You aren't getting a delivery tomorrow. But at least your order isn't "lost".

I have a two-hour one-way trip tomorrow to see what the hell happens.

Best bet is that you'll get a very embarassed delivery center staff and then they'll actually prioritize your order.

 

[stlmizzoufan]

This is craziness.

I received an email to setup the appointment on 9/17 to choose a delivery date of either 9/24 or 9/25. I chose the afternoon of 9/25 and was then quickly scheduled for 2pm on 9/25. I was told to hang tight, "someone" would be in touch with me closer to my delivery date.

I then moved onto financing, which I was able to setup pretty quickly, all the way up until I needed the MVPA to proceed any further (this was Tuesday, 9/18). No problem, I thought, this is what I expected.

I patiently waited a few days for "someone" to contact me. Finally, on Friday, I called Tesla and asked about it. The service rep, who was very nice, said I definitely should have heard something by now from my IDA. She looked in the system and determined that IDA is Lauren C. She then appeared to instant message Lauren to move my account along. At this point, I'm kind of aggravated because I think that if I wouldn't have called nothing would have happened. Anyway, Lauren did email me on Friday around 2pm asking that I provide some additional information (copies of our licenses and some trust information since we are registering the vehicle to our living trust). No problem, I think, I can get that to her by 5pm central. I'm told I should have a VIN and the MVPA by the end of the day. I don't.

I call first thing this morning (Saturday) and again get connected to a nice CSA who, again, was able to instant message Lauren and ask what's going on. Lauren says she received my information Friday and has now sent my data to "another department" to draft my purchase agreement. I still don't have a VIN. I'm told by Lauren I should have it today (Saturday). I don't.

All along, I've made it perfectly clear that if I do not get the MVPA by 8am on Monday, Tesla will not get paid when I pick up the car.

That being said, I'm probably being pretty presumptuous that I actually will be able to pick up anything on Tuesday, I still don't have a VIN or an MVPA. I'm convinced they aren't even sure if there will be a car there for me on Tuesday and likely have no idea if there is even a matching car in the midwest. I have been told by Lauren that I will "definitely" have a VIN and MVPA by Monday morning, first thing. I'm not holding my breath.

Let me say, Lauren has been pretty responsive - so I have no complaints there. I just feel she really doesn't have all the information to really be helpful at all. I basically just hear, "XYZ will happen". And XYZ never happens.

I'm not too stressed because I didn't actually order the vehicle until 8/11 - so I can wait a few weeks no problem. It's just the old "do what you say your'e gonna do" thing.

Sigh. Thanks for listening.

 

[neroden]

Just came back from the Tesla store. I ordered in late June and have a 2016 reservation. My order's been stuck in the "drafting up your contract" stage since I put down the extra $2500 deposit.

One of the store employees went into my order to check its status. Apparently, my driver's license and insurance wasn't entered according to their database. That's odd, I thought. I already confirmed all my order details in the website back in late June. They asked me to pull up my reservation on the tesla.com website, which I did. It showed that my driver's license and insurance were already there.

Ohhhh, that is some serious IT problems back there. Does Tesla even realize that they have a severe database integrity problem?

The store employee was surprised and then spoke with the store manager. They told me that they flagged my account to have the delivery advisor contact me in the next few days.

This isn't the first time that I've contacted Tesla about my order. In the past, they told me that my order looks good and that I just need to wait patiently for a car to be matched to my config. Well... that didn't turn out to be the case.

Like neroden suggested, if you have a late June order like me and have no movement whatsoever, you should have someone take a closer look at your order. Otherwise, it might be stuck in limbo forever.

 

[RFernatt]

Do you have a link to where on Twitter I can read about this? I think I may be one of these orders. Called 6 days ago and was told that I should have had movement by now. Her supervisor escalated my order to be reviewed by someone, but it's been crickets since then....

Found it, but is talking specifically about non-reservation holders.


Hey @tesla & @elonmusk. Noticed an issue:

LR-AWD orders between 27-30 Jun without a reservation: 4% done
LR-AWD orders after 30 Jun without a res: 43% done

You stopped accepting res on 30 Jun but people could order without a res starting on 27 Jun when configurator went public Troy Teslike on Twitter

 

[arnolddeleon]

Sample size of one, I have home delivery scheduled less than a week away (was 9/24 now 9/26 on my request) and still no VIN or purchase agreement (MVPA). Of course in my case the VIN doesn't matter until the car shows up since I'm not financing. I'm also in SF bay area so they probably access to more vehicles to swap in at the last minute.

And I got an email an hour plus ago that says:

I have an update on your vehicle and unfortunately, there is a delay with your Tesla vehicle. It will not be ready when we originally expected for your delivery appointment.​

We have to remove your from your current scheduled delivery date and will reach out to you in the next few weeks, closer to the date the vehicle will be ready, to reschedule your delivery appointment.

​

Sigh. . .

 

[arnolddeleon]

Just had my rescheduled date completely canceled with no replacement date.

Pretty clear they’re keeping every single car on the west coast to maximize deliveries. Hopefully once we enter Q4 that will stop.

See you in November.

Well I'm in the bay area and I just had my delivery canceled with no replacement date.

 

[tony b]

Well guys and girls, I took delivery today of the most beautiful car I’ve ever seen, and that’s not hyperbole. I still can’t find one thing wrong with it. (Well, only thing so far is it doesn’t recognize my WiFi yet). The car is flawless and gorgeous.

Only prob with delivery was the delivery advisor gave me the wrong address. She had me go to the service center for delivery at 9 am. I was there and it was closed and no one there. I eventually got someone on the phone and they told me my delivery was at the store in Salt Lake City not the service center. I raced over and there were a sea of tesla’s. I felt rushed since I was then 40 min late and they were so busy. However they made me feel comfortable to take as much time as needed. I was in and out (with a trade-in) in less than 30 min. They told me I have 3 days to search the car for anything they need to fix.
I love it and the 2 1/2+ yr wait was completely worth it. Thanks everyone for making the wait bearable.