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why in the world can't mobile service replace something as simple as a 12V battery the same day? Towing a car ($$) to a SC and have it sit there for days to replace as 12V battery is nuts
Why you not send a message via the Tesla application ? I sent for a request I receive a answer 10 minutes later.For a CEO that can put men safely on a space station and will eventually get them to Mars and for a CEO who can get a car to drive itself on curved roads, how in the world can he not get the customer service piece right. My Tesla 3 did not start (apparently the 12V battery was dead without any warning). That's not even my problem. Things break down- no big deal, and the car has been excellent and trouble-free for 33,000 miles.
My real problems were about to begin. I called Tesla and waited for 43 minutes before I got to speak to a human being. (You may want to ask why they have such crazy wait times in the middle of a pandemic when most of their customer base in CA are not even on the road?) I knew I was low on the phone battery and gave the individual another number to call, in case we got cut off. He did try to help me for 15 minutes, and the car could not be started remotely. I was actually ok with all that, but since my app was not working (circle of death), once the call did cut off (and no he never called back), I could not get a hold of Tesla and actually had to call their towing service myself and pay to tow it to the local dealership in Tampa.
Now the story gets worse. I have called the Tampa (N. Florida location) two times today and e-mailed them to ask about the status of my car. I could not use the app until about an hour ago and used that to ping them further. Still no return call. Don't even know if they know my car is there. I guess the only way in the modern age to get hold of Tesla is for me to ride my bike over there to talk to a human being. Elon, this is the easiest part to get right. You've built a wonderful vehicle with world class technology, yet the customer service technology that has been available to the human race since the 1990's is nowhere to be found on your platform. Talk to your customers when they are having problems. It's generally the best way to keep them happy.
why in the world can't mobile service replace something as simple as a 12V battery the same day? Towing a car ($$) to a SC and have it sit there for days to replace as 12V battery is nuts
why in the world can't mobile service replace something as simple as a 12V battery the same day? Towing a car ($$) to a SC and have it sit there for days to replace as 12V battery is nuts
Is it a parts supply issue? Tesla prioritizes pumping out new cars, not repairing sold cars, and especially not warranty work. I wouldn't be surprised if they are keeping their supply of 12V batteries for new cars.
I have my car in for service it is a'17 MS and I asked them to check the battery . they said they have to wait for the problem notice to do anything. the SC must not have a way to check it ( charging capacity , or ageing? , and when it fails it fails fast. I'll be on the look out for the warning notice I'm at 31k miles . if I wanted todo it my self ( I have a batteries Plusejust down the street , if I do it my self and disconnect the battery is there something the a ranger has todo to keep things from losing programming? has any one just pre-emptively replaced it but not at an SC?. Id be willing to get in there and do it my self , but am worried disconnecting it will kill some thing else
There are lightweight aftermarket batteries, and I believe I have seen that they have videos showing you how to DIY with their batteries. So I would search for that vendor and their video.
They claimed it would take a few days for my car to be fixed while they “waited for a part”Is it a parts supply issue? Tesla prioritizes pumping out new cars, not repairing sold cars, and especially not warranty work. I wouldn't be surprised if they are keeping their supply of 12V batteries for new cars.
Why you not send a message via the Tesla application ? I sent for a request I receive a answer 10 minutes later.
In many cases, if the car is dead and won’t start at all, the app won’t load either so you can’t make a service appointment when you need it most. Pretty stupid “feature”.The app didn’t work in my case
so pro-actively spending ~$200 every 18 months on something which should last 3-4 years negates the low TCO concept for an EV....