Funny... this unsatisfied ‘customer’ doesn’t seem to be able to spell his home town of Philadelphia... curious!
Thank you. Corrected to "Philadelphia"
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Funny... this unsatisfied ‘customer’ doesn’t seem to be able to spell his home town of Philadelphia... curious!
You said something negative about Tesla. Post must be fake.
I did speak with the Delivery Center's Manager.... no use... They are charging me to fix two issues (Glass with Scratches and Boken Clips). And for the alignment of the body panels, the service engineer is saying that they cannot do much, due to the fact how the Car is built or put together (trying to fix one side panel might break other panels from aligning). Which i agree with.
Unless the Delivery Center is also a Service Center, quit dealing with them and get yourself over to a Service Center.
Even if they are co-located, you will generally have a better experience with a dedicated Service Center.
Most Tesla owners only ever go to a Delivery Center once, to pickup the vehicle. Don't treat this like a legacy dealer model. Tesla has dedicated locations and it sounds like you are too used to the obsolete dealer model.
It would be helpful to others if you could explain what the circumstances were under which you took delivery of a car with so many cosmetic defects, and then went more than 7 days before asking Tesla to address them. There are two opportunities to prevent what happened to you from occurring:
1) Reject the car at delivery if it does not meet your expectations.
2) Return the car within 7 days if you discover issues after delivery.
These two items should prevent the majority of buyers from becoming dissatisfied owners. So if you could share some more details it might help to prevent future owners from having the same experience.
It would be helpful to others if you could explain what the circumstances were under which you took delivery of a car with so many cosmetic defects, and then went more than 7 days before asking Tesla to address them. There are two opportunities to prevent what happened to you from occurring:
1) Reject the car at delivery if it does not meet your expectations.
2) Return the car within 7 days if you discover issues after delivery.
These two items should prevent the majority of buyers from becoming dissatisfied owners. So if you could share some more details it might help to prevent future owners from having the same experience.
What is your Tesla config (sorry if this is a redundant qn) as I’m looking to buy. Thx
We did a very poor job at the delivery, and we underestimated Tesla's customer service. The idea of buying a new Tesla clouded our judgment at delivery, the two cosmetic issues that we found within a week were:
I contacted the Tesla advisor and she asked me to open a Service Center inspection, and the response from her made us suspicious. Spouse and I went around the car and noted the alignment issues with the body panel and trim. After that went to the Service Center on the appointment date, and we showed everything we found. The Service specialist recommended us speaking with the Delivery Center where we took the delivery, and she specifically recommended speaking to a Leader/Manager within the Delivery Center. The conversation with the Delivery Center's Leader/Manager was poor, he was a bully. And due to holidays its been tough to get hold of a proper Law-Firm, and have them review the Agreement to Arbitration. We still have couple of days and hopefully, we will make a decision. But this whole process turned us off and we didn't see a reason to stick with Tesla.
- Broken passenger Visor Clip
- Hard scratches on Driver Side Window
One more interesting issue... our friends referred us, and those 1000/Miles were never added to our account, our advisor kept on saying that these miles will show-up after the delivery of the car, but they never did.
We did a very poor job at the delivery, and we underestimated Tesla's customer service. The idea of buying a new Tesla clouded our judgment at delivery, the two cosmetic issues that we found within a week were:
I contacted the Tesla advisor and she asked me to open a Service Center inspection, and the response from her made us suspicious. Spouse and I went around the car and noted the alignment issues with the body panel and trim. After that went to the Service Center on the appointment date, and we showed everything we found. The Service specialist recommended us speaking with the Delivery Center where we took the delivery, and she specifically recommended speaking to a Leader/Manager within the Delivery Center. The conversation with the Delivery Center's Leader/Manager was poor, he was a bully. And due to holidays its been tough to get hold of a proper Law-Firm, and have them review the Agreement to Arbitration. We still have couple of days and hopefully, we will make a decision. But this whole process turned us off and we didn't see a reason to stick with Tesla.
- Broken passenger Visor Clip
- Hard scratches on Driver Side Window
One more interesting issue... our friends referred us, and those 1000/Miles were never added to our account, our advisor kept on saying that these miles will show-up after the delivery of the car, but they never did.
Wow, such whiny, whiny, whiny.
Provided it was somehow documented that these two issues weren't your fault, just get them fixed.
Don't know why they referred you back to the Delivery Center as these are both warranty items and should be fixed at your nearest Service Center.
So quit being such a whiny little baby and get the issues fixed.
Yes, sorry about my tone here, but I'm at a complete loss why you publish such trivial issues here instead of just getting them fixed them.
Tesla waffled back and forth on whether they would add referrals after the fact. Did you order with a link sent to you by your friend? I suspect not, because if you did, the referrals are basically automated at that point. If you diid ANYTHING else, such as engage someone and ask them to add your friends referral code to your account, etc, that was a crapshoot basically. Some people reported that they had no issues getting it added, and we have plenty of others where people were promised it would be added, and it wasnt (or were told it couldnt be added).
Back to your original question, there is no "best place to trade" because in order to trade a car in, you need to be buying another one, and it depends on what car you want. the place that sells the replacement car you want is the "best place to trade" your tesla in, because they have the replacement car.
I completely understand making decisions not to do business with someone (some company) based on how you are treated or not treated. Sometimes the money doesnt matter as much as the principle of the matter. My BMW experience has been very good, over 15 years, but my Tesla experience has been fine as well, so that doesnt mean much as far as your experience.
I also like japanese cars, but as commuter / reliable transportation. I never really wanted to pay premium luxury price for Lexus, but I really like Toyota cars as an example. Same with Acura and Honda. I cant read the rest of the thread as I am entering this, but seem to remember you mentioning you came from Lexus, which has legendary customer service ranked consistently better than BMW / Audi / Merc / Porsche etc.. if I remember right Lexus customer service is normally ranked #1 in Luxury brands.
My suggestion would be, go get yourself another Lexus. Not saying that trying to dismiss you, just saying that, if thats a "known good" for you, meaning you already know the local dealership, etc, thats what you should go to, to get rid of the Tesla you no longer want, and back to service you know.
Interesting...my loss sounds/looks Whiny Whiny !!!
It also interesting that you are calling repairs under Warranty, and Tesla is charging me $5(Visor) for $120 for the Glass, and this ain't right.
My suggestion would be, go get yourself another Lexus. Not saying that trying to dismiss you, just saying that, if thats a "known good" for you, meaning you already know the local dealership, etc, thats what you should go to, to get rid of the Tesla you no longer want, and back to service you know.
Good point. Tesla can take a little time to get used to. I love some of their business processes but some others not so much. I think the big one for a lot of luxury buyers (Lexus, BMW, Mercedes, etc.) is that when you spend $50-60k on a car you expect excellent customer service, great build quality and confidence that any issues will be taken care of.
I know when I bought my M3P+, I found some scratches all over the bottom of the rocker covers from when the car was loaded/unloaded from the transporter. I did not see this upon delivery but the first time I washed it I was like what the heck. Tesla took care of it but the experience was a bit strange as I had to email photos and confirm part numbers. Mobile service was not in the app yet so I was just texting with what appeared to be a bot based on the messages it was sending. It was just weird and unsettling just after spending $60k.
The build quality on a $40-60k car should very good. Misaligned fenders, doors, bulging hoods, bunched up weatherstripping, etc. should not be happening when $20k Honda Civics do not have these issues.
Or he
Just be careful. We don't know how real this is or whether the poster has seriously attempted to get this fixed by a Service Center.