Just got my M3P on Saturday and I'm loving the car, but I've had no end of issues with the bluetooth functionality when pairing with my Galaxy Note 8. At first everything worked fine, but a day later it started having issues recognizing the phone when I walked up to the car. App tells me to enable then disable airplane mode on my phone to toggle bluetooth. Okay, problem solved...that time.
For the next day or two it's about 50/50 on working correctly when entering the car, and doing the above. Then something worse happens - the app disables bluetooth entirely on my phone. Now I have no connection to my watch or anything. Can't even re-enable the bluetooth on the phone. I try force stopping the Tesla app and re-enabling...still no joy. Reboot the phone, and everything comes on fine, but soon enough the Tesla app starts (without me starting it) and within minutes disables bluetooth again. Can't even go into the bluetooth menu to "forget" the car because I need to have bluetooth enabled to show the list of paired devices.
Only way to get out of this mess is to go into the car and have the car forget the phone and delete it as a key. Then repair everything and see if I can get it all to work again for another day or so.
I tried the troubleshooting process that the car recommends for bluetooth issues and sometimes one of those steps will address the issue, but it's always temporary. Researched this problem extensively online and found various tips:
Disable contact sharing with the car
Remove any special characters from contact names
Restart phone
Soft reset on car (hold both buttons on the steering wheel method)
Nothing has worked. Funny enough, my problems sound exactly like what happened here: Tesla couldn’t solve a Model 3 owners’ Bluetooth problem after 7 months. So it blamed Samsung phones. Same phone (Note 8) and everything.
I've contacted support and they ran me through the standard things (basically all of the stuff I mentioned above) and essentially gave up...basically it's a known problem and we don't have a fix. No mention of whether one is being worked...
At this point I've given up and actually switched back to my old Galaxy S7 Edge with cracked (but functional) screen, but this is not something I'm willing to live with in the long term. I can't believe I'm entertaining the notion, but I'm now looking into new phones to replace my Note 8. I have to have bluetooth to make calls from the car, and having to use the credit card to get into the car every time is not a workable solution.
So, can anyone with a Note 9 tell me if their phone has ever had these issues? I'm in the market.
For the next day or two it's about 50/50 on working correctly when entering the car, and doing the above. Then something worse happens - the app disables bluetooth entirely on my phone. Now I have no connection to my watch or anything. Can't even re-enable the bluetooth on the phone. I try force stopping the Tesla app and re-enabling...still no joy. Reboot the phone, and everything comes on fine, but soon enough the Tesla app starts (without me starting it) and within minutes disables bluetooth again. Can't even go into the bluetooth menu to "forget" the car because I need to have bluetooth enabled to show the list of paired devices.
Only way to get out of this mess is to go into the car and have the car forget the phone and delete it as a key. Then repair everything and see if I can get it all to work again for another day or so.
I tried the troubleshooting process that the car recommends for bluetooth issues and sometimes one of those steps will address the issue, but it's always temporary. Researched this problem extensively online and found various tips:
Disable contact sharing with the car
Remove any special characters from contact names
Restart phone
Soft reset on car (hold both buttons on the steering wheel method)
Nothing has worked. Funny enough, my problems sound exactly like what happened here: Tesla couldn’t solve a Model 3 owners’ Bluetooth problem after 7 months. So it blamed Samsung phones. Same phone (Note 8) and everything.
I've contacted support and they ran me through the standard things (basically all of the stuff I mentioned above) and essentially gave up...basically it's a known problem and we don't have a fix. No mention of whether one is being worked...
At this point I've given up and actually switched back to my old Galaxy S7 Edge with cracked (but functional) screen, but this is not something I'm willing to live with in the long term. I can't believe I'm entertaining the notion, but I'm now looking into new phones to replace my Note 8. I have to have bluetooth to make calls from the car, and having to use the credit card to get into the car every time is not a workable solution.
So, can anyone with a Note 9 tell me if their phone has ever had these issues? I'm in the market.