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Can’t connect to car via App - anyone else?
- Thread starter Mistake Not
- Start date
Cardo
Active Member
Widespread issue. The wake up command isn’t working. Likely an issue with the Tesla servers.
No issues here - Android version of the app, connecting fine well outside range of bluetooth etc
Same issue here overnight - car didn't charge on Intelligent Octopus as the wake command never went through. Fortunately I'm working late so didn't need an early charge. I feel like this is the third or fourth time this has happened in recent months - Tesla not able to match data capacity with all the demand from new owners? Certainly was a very rare occurrence a couple of years ago...
Lord Farquad
2022 MYLR W/B/20s/Tow bar. Previously 2021 M3SR+
Could it be the large software rollout taking up capacity? If they’re pushing the Tesla Vision USS update harder than usual, it might be stretching their capacity.
MrBadger
Badger out
It’s unfortunately becoming a common occurrence. But at least now I now know that it’s not just us.
Is it just those of us on LTE/mobile, or are Wi-Fi users affected too? A disabled wifi a few weeks back thinking that a poor connection was causing the problem, but sounds like it’s doing the same regardless.
In the past, SMS (ie text) wake-up was an occasional problem but this seems to be occurring even if car is already awake.
Is it just those of us on LTE/mobile, or are Wi-Fi users affected too? A disabled wifi a few weeks back thinking that a poor connection was causing the problem, but sounds like it’s doing the same regardless.
In the past, SMS (ie text) wake-up was an occasional problem but this seems to be occurring even if car is already awake.
I had this last night. The connectivity was restored for me by cycling (switching off ... then back on) the wifi access point that the car links to when parked. I had tried repeatedly to wake the car with the app before doing that, with no success.
I had this last night. Three goes all failed.
However, it was OK again just a moment ago, after driving 6 miles or so earlier. Transitory issue?
However, it was OK again just a moment ago, after driving 6 miles or so earlier. Transitory issue?
ElectricPolice
Member
Thank eff for that!!
I expected it was something bigger, been problematic past 24h. Both cars, both mine and wife's iPhones with and without wifi. Conclusion it wasn't us at fault
Went to car, opened door and hey presto works again. I thought it might have been the cars going to deep sleep as both weren't used yesterday. Although that hasn't happened before?
Waiting for resolution soon.
Doesn't affect any driving thankfully as had comfortable 150 mile journey this morning.
I expected it was something bigger, been problematic past 24h. Both cars, both mine and wife's iPhones with and without wifi. Conclusion it wasn't us at fault
Went to car, opened door and hey presto works again. I thought it might have been the cars going to deep sleep as both weren't used yesterday. Although that hasn't happened before?
Waiting for resolution soon.
Doesn't affect any driving thankfully as had comfortable 150 mile journey this morning.
I found that after the car was awake (by opening the door), it remained awake and showed connected through the app through WiFi which allowed the charge to continue. That being said, once the car sleeps it seems the only way it can be remotely woken up again is through the SMS so if the connectivity issue is still present then once your car goes back to sleep then it's back to square one
Zilla91
Active Member
Took ages to connect yesterday afternoon, wouldn't connect all of last night and now appears to be working again.
AndyWarrington
Member
Struggled yesterday afternoon for a good 2-3 hours (Android) all fine now (no car updates in the meantime)
ElectricPolice
Member
I also noticed that when closing the app down (yesterday/this morning) there wasn't the nag screen to keep it open?
Although just closed it down again now and it presented me the notification to keep the app open.
Perhaps problem rectified?
Although just closed it down again now and it presented me the notification to keep the app open.
Perhaps problem rectified?
Thought it was just me, app wouldn't connect despite force close and signing out last night. Octopus couldn't connect to the car to charge overnight. Went out to the car this morning and it unlocked fine and then I could connect via the app.
I wonder if elon was doing a twitter and not paying his suppliers eg mobile provider/cloud servers?
I wonder if elon was doing a twitter and not paying his suppliers eg mobile provider/cloud servers?
Chimpy McChimp
Member
Had this late yesterday and this morning. Tried all sorts (restart phone, fullclose app, reboot car) nothing worked. Then I checked about an hour ago and all seems fine again. I assume something on Tesla's side.
Yep same. Seems ok now.
Wouldn’t be surprised if it was related to new software rollout / capacity issues at a Tesla end.
Sixer
Member
Also have this issue. Logged a service request and they said they needed exact timings of when it was happening - which I provided. No resolution. Happened again today and now from 13:30 onwards
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