Well, we went to pick up the carat 1pm and I called a few minutes before arriving to see where the car was parked. We had stayed downtown in Chicago or five days for my wife's birthday. So, we wanted the taxi to drop us off right by the car so we could toss our suitcases inside. I asked the service person and they said let me check. Five minutes later I was still waiting and we pulled out front of the Tesla store. I thought hat they are not happy with us and hey are doing this on purpose, not the case. My wife went into ask and came back (I was still on hold) to say they want to work something out. They were going to give us a loaner and see what they could do, short of replacing he rear bumper. They said hey thought they could get the crease in the rear bumper to go away? I said that would be fine. We told them we just want what we agreed to, per the text, brand new car. Does hat mean a scratch, no. As I originally posted, the sales person called the Atlanta store to check on the cars condition. We were told the car was like brand new except the miles. In addition, the cars charging cables were all beat to hell, we didn't complain about it as it was no big deal.
I am just happy that they are going to do what I consider is fair. No need for me to push for them to replace the rear cover if they can make it look nice. I was never hear to do anything except to get opinions on what others have done. I received a couple PMs from others that had similar issues and they were very helpful, thanks. I am just glad it looks like I will be happy in the end. No hard feelings on my end and I will be happy to order a model X.
Thanks again for almost all your feedback, much appreciated. A thank you to the people in the Chicago Tesla for helping get this taken care of.