Cannot download latest update

[dewittbo]

For whatever reason, my X won't download the latest update; not that there is that much in the update, apparently, but I'm wondering why it won't update.

When I access the Software Update screen, I see the update bar and it says 'Downloading in Progress;' but the bar is green all the way across but nothing is downloading.

I don't know how to reinitiate a download, or whatever. I have tried resetting the system (holding down the two scroll buttons) a couple of times, but the situation persists. Any ideas as to what is going on?

Bob

 

[animorph]

You are on a strong Wi-Fi connection?
The car does download the update and then processes it for quite a while I have heard. How long has it been?
If it has been a matter of days, with good Wi-Fi, I'd contact the Service Center. Through the Tesla app with Firmware as the reason seems to work. They may be able to fix it remotely.

 

[dewittbo]

Thanks for the reply. Yes, I have a good WiFi connection. It has been a couple of days. I'm trying the download through the App, which I haven't tried yet.

 

[dewittbo]

Using the App worked like a charm

 

[n8dagr8]

Using the App worked like a charm

You installed the download via the app (told the car to perform the update) or you forced the car to download the update via the app? I'm a little confused here.

Also, my car is stuck at with the download in about the same spot as you were...like 99% downloaded. Seeing this comment on Reddit a lot, too.

 

[dewittbo]

I just opened the app on my iphone. There was a button there for downloading the software (it’s gone now). I clicked it and it downloaded immediately

 

[DCGOO]

I just opened the app on my iphone. There was a button there for downloading the software (it’s gone now). I clicked it and it downloaded immediately

When you had the button available, the download had already occurred. The button starts the installation.

 

[jboy210]

When you had the button available, the download had already occurred. The button starts the installation.

That has not been my experience. If an update is available on the app and I click OK it downloads and then installs it. I can see the additional traffic on my router after I click the OK button on the update prompt.

 

[DCGOO]

That has not been my experience. If an update is available on the app and I click OK it downloads and then installs it. I can see the additional traffic on my router after I click the OK button on the update prompt.

I think if you check the download statistics from your router or Wifi equipment, you will see a few hundred MB downloaded before the button shows up. Happened to me again that way, just moments ago. This was for an update to 2019.28.3 (I had 28.2 prior). At 238 MB, smaller than most. The car had been home for about an hour.

 

[GalaxySurfer]

This happened to me today. But i dont have an option to download it on my phone app. I tried both resets and a power off. Still shows downloading in progress at about 50% (i should mention i never approved an update to begin with it was just there this morning.) Right now the car is just gonna sit in the garage (excellent wifi signal) and if it doesnt finish by tomorrow morning i will schedule service thru the app.

 

[Yosry]

Galaxy, i am exact the same, but i do have 2019.32.1, not sure if there is updated one, but this time i never got a notification on my app, and still do not see any,

 

[GalaxySurfer]

Galaxy, i am exact the same, but i do have 2019.32.1, not sure if there is updated one, but this time i never got a notification on my app, and still do not see any,

Mine disappeared overnight, no update was installed. And i dont have an option to update currently. Im on 32.1

 

[Yosry]

Same happened to me over night

 

[dhayek]

I had the same problem, the download bar was stuck at 98% for a week i tried all resets, it disappeared alone after a couple of day. Update wasn’t done. Called the service center and they said my carbis showing its blacklisted.... no clue why they said it’s a bug and i have to be ptient it will get resolved alone... still didn’t since two weeks

 

[Sidra]

Prob not your problem, but if you need to replace your 12V battery, the update will not work.

 

[GalaxySurfer]

Update: i have since received 2 updates no issues

 

[forkee]

Prob not your problem, but if you need to replace your 12V battery, the update will not work.

if you have summon, you can confirm it's a 12v battery issue if you are also unable to use summon.