Hello I'm on my second Model S. I have a 100D delivered in April. Love the car. Was leasing an 85D for prior 3 years.
I have a persistent problem with charging at home with the wall charger. The car "thinks" there is a problem with the charging cable (message says something like "cable fault") and charging stops. This happens right away. I then have to reset the charger with the side button and try again. After repeating 3-5 times, the car will finally accept a charge. Needless to say this has caused some difficulty. One time my wife left it to charge planning on driving the next day
but in fact it did not charge overnight. She was not able to use the car the next morning and had to take our ICE on long road trip.
I went to my neighbors house and used his charger and the same thing happened. Therefore I do not think the problem is with my charger.
The problem does not occur at superchargers. Never happened with my 85D (for 3 years). So it seems to be a 100D problem.
I have spoken with customer support. Supposedly it was "escalated" but nothing has happened. It has now been about 3 months. I posted this to see if anyone else is experiencing the same problem and then discovered this discussion.
Hi,
Your experience is similar to what I experience since a couple of month. Although I have a 3 years old 85.
I have the HPWC also, and what happens almost systematically since two months, is that as soon as I plug it in, the led on the HPWC turns red, and the message displays "no power, check cable" or something.
When it happens, I can unplug/replug several times, still unsuccessfully.
In the beginning, I believed the plug was dirty, and cleaning it seemed to help. But very rarely.
Rebooting HPWC or unpowering it for a few minutes or more did not help either.
I called road assistance, and we managed to find at least a working work around.
1) Reset the HPWC by long pressing the side button, until leds cycle fully and turn back green. Takes a minute or two.
2) Power down car: in the park menu, shutdown the car. Have it shut down (screens black) for about
10 minutes. Note: If you are in the car and don't intend to wait in it, leave your door open, then shut the car down. Opening the door restarts the car.
This worked and works always.
According to the tech on the phone, 2) is needed to fully "discharge" the port or residual parasitic electricity or something.
Couple of extra occurrences lends me to think the step 2) is the key.
As our street is being renovated since 6 months, I cannot park anymore daily, so have not been able to further troubleshoot and get back to the road assistance to provide more tests feedbacks.
So, it does seem, in my case, to be coming from the car.
Hope this workaround at least help you until you get a real solution. Will update as well as I can.