ironwaffle
Member
Folks, this is real. Today Tesla replaced my port under warranty. All done in two hours or so (they said it'd be faster except they needed to install today's software update). At the service center they said they're aware of the problem and suggested it was a supplier issue. Regardless of why, they made it simple and pleasant. My suggestion: call and bring it in. This is not normal. Even the tech/mechanic/team lead said they all struggled with it during service. The replacement is vastly easier — with a break in period of exactly zero charges. Don't wait and don't fret.
My Model S was delivered not long before Xmas and had this issue. Over two weeks I tried multiple chargers at each of three SuperCharger locations. It could take 3-9 attempts each. Many times I'd get the blue ring a second before It turned orange. Had to put my full body weight to insert or remove it — to the point I was concerned I might be damaging it. Three other owners with more experience tried my car and said this was not normal.
I'm skipping my longer, deeply frustrating story of the last two weeks because the important thing is getting it fixed and moving on... Call, go from 0-60 mph to your local service center and get it replaced and enjoy. Don't mess with it, don't try workarounds, don't let them (or posts here) suggest workarounds or more "breaking in." Replace it.
My Model S was delivered not long before Xmas and had this issue. Over two weeks I tried multiple chargers at each of three SuperCharger locations. It could take 3-9 attempts each. Many times I'd get the blue ring a second before It turned orange. Had to put my full body weight to insert or remove it — to the point I was concerned I might be damaging it. Three other owners with more experience tried my car and said this was not normal.
I'm skipping my longer, deeply frustrating story of the last two weeks because the important thing is getting it fixed and moving on... Call, go from 0-60 mph to your local service center and get it replaced and enjoy. Don't mess with it, don't try workarounds, don't let them (or posts here) suggest workarounds or more "breaking in." Replace it.
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