When I last spoke to an advisor he mentioned that a lot of people just phone to start a charge rather than using the card, app or website. While I was on the phone to him another user did exactly that while she was standing next to me.Lots of weird numbers in that report. On average every member makes over 2 phone calls to CPS, but only 2% need a fault raised despite 4% network downtime.
4% is a huge figure for network downtime, people normally work in terms of how many 9s on uptime (99.99 etc). Over the three months they state it will have been down for nearly 4 days.
The network includes the chargers, not just the back end systems (CPMS). 4% uptime is pretty good given they are reliant on the owners of the chargers to get them fixed. There are two chargers in Glasgow that have been out of action for over a year because a lorry ran over them and GCC are still battling with the insurance company to get them replaced.