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Charge Port Door Broke Off!
- Thread starter SPACE_EX
- Start date
I never have to apply force to open/close it. But when my charge port door stopped working….I was lifting it and closing it at the bottom edge. Had to close/open it against what ever mechanism inside ratchets it up and down. It would make a bunch of clicking as I was opening and closing it. Did this for several days before I brought it in to have it replaced (under warranty)and the door never broke off. But the mechanism inside eventually broke lol….because it eventually stopped clicking and would flop open/closed pretty easily.
It wasn't covered under warranty and mobile service replace entire unit in 15 min. Cost $250
I just had this happen. I was trying to use a Volta charger that I guess was not functioning. So I tried pulling the cable in and out a couple times just to make sure I just didn't have the connection seated improperly. The cover came down onto the adapter so I slightly pulled up on it to open and it just snapped off. I just made a mobile appointment for Tuesday so let's see how this goes.
Could be a manufacturing defect with a certain batch of parts. For some reason, they were manufactured with stress fractures and it takes a lot less force and just a little bit of time before the doors fall off.
I never apply force to close the charge port door. I always close it from the app, from the center display, or I just wait until it closes on its own. However the door did slam down on the connector a few times because of Tesla's stupid firmware bug that they took a month and a half to fix (charge port door delay after removing the connector was set to almost 0 seconds).
davewill
Active Member
When that happens, if you just wait a moment, the door will reopen on its own. Not too helpful now, I realize.
Yeah when you look at the cover it seems like only the cheap 3D printed like plastic that goes around the metal pole that actuates is not supported by anything. Since the plastic goes around the metal pole the part that connects it to the cover is hollow. So it's easy to see how it can snap so easy. I've only had my car for 11 months and have only tried to move it up gently a handful of times. This shouldn't be an issue at all.
This charge port design has been pretty much the same since 2017. If there was a design issue, we would see all kinds of complaints here on TMC. I haven't seen anything like this until very recently. Looks like a bad batch to me.
Seems like a manufacturing issue. Hopefully the replacement door I got when mine stopped working a year or 2 ago…isn’t from this batch of problematic doors. The original one I had was definitely robust And current one hasn’t broken yet 
. I’ve had to manually close it a few times when washing the car.
. I’ve had to manually close it a few times when washing the car.Weird mine was quoted at being $214 here in Illinois. I had a tech come and replace it today and supposedly there is a recall on them so it should be fixed for free. The quote is just for Tesla's record or incase it wasn't covered under warranty.
Mine was delivered 9/2021 but was part of the weird 2021 LFP battery version that came out in September.
Mine was delivered 12/2021. Would be interesting to see if this was a common issue w this build date
DocHolliday
Member
Slightly OT but has anyone had a successful warranty replacement for a charge port door that doesn't sit flush? Mine has never closed flush and it bothers me when I see so many others that you can't even tell there's a door there when closed. I'm planning to put in a service request but was curious if anyone else has experience with this. 8/2021 delivery BTW.
PianoAl
Active Member
I just got a warranty replacement due to the problem in this video.
While waiting for the appointment, I got in the habit of opening and closing it manually. After I had the new port installed, I tested it. I went to close it manually, and the tech said, "No! Never do that. That will break it."
While waiting for the appointment, I got in the habit of opening and closing it manually. After I had the new port installed, I tested it. I went to close it manually, and the tech said, "No! Never do that. That will break it."
Yes it's fine. You can cover it if you'd like. They'll replace the whole unit.
Happened to me today while I was washing the car by hand. So weird I charged it this morning with no issue. It was like it was hanging on by a thread. Bummer
Mine broke off last nigh when I unplugged it. Have no idea what happened. I live in Northern VA and The repair was quoted at $205 which isn’t bad, but the service center is an hour drive. We have a local mobile tech but it wasn’t showing him available for almost 2 weeks…i did text him this morning and he’s seeing if he can get me taken care of sooner. I’m guessing it won’t be covered by warranty.
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