Just as an FYI for folks that may run into this problem.
I had an issue last week where my charging port stopped opening. It didn't matter if I used the app or the screen in the car. I put in a service request in the app and a mobile tech came out and replaced it (for free under warranty) within 3 days. Once the tech arrived, the whole process took less than an hour in my driveway.
It sounded like this is a known issue based on my discussions with the tech. He also told me that you can pull it up manually if needed. He said it shouldn't damage the mechanism to do so (despite the loud clicks) and even if it did... it is broken and going to be replaced at that point anyways.
So far so good with the new one and thumbs up again for the Virginia Beach Tesla service center and mobile techs.
I had an issue last week where my charging port stopped opening. It didn't matter if I used the app or the screen in the car. I put in a service request in the app and a mobile tech came out and replaced it (for free under warranty) within 3 days. Once the tech arrived, the whole process took less than an hour in my driveway.
It sounded like this is a known issue based on my discussions with the tech. He also told me that you can pull it up manually if needed. He said it shouldn't damage the mechanism to do so (despite the loud clicks) and even if it did... it is broken and going to be replaced at that point anyways.
So far so good with the new one and thumbs up again for the Virginia Beach Tesla service center and mobile techs.