Charge Stats Not Showing In App

[scriptedpixels]

Sure you didn’t have to open a remote service request for this? I don’t want someone turning up for a software bug?

 

[Feathermerchan]

I sent a service request May 17. They sent out a ranger but he could not fix it. Any ideas?

 

[Doors]

I sent a service request May 17. They sent out a ranger but he could not fix it. Any ideas?

I rang support directly as thought it was a software bug, which it turned out to be, Tesla support were able to remotely fix it and then I just needed to close and reopen app and it appeared then.

 

[ChrisinanEV]

I have UK spec 2017 Model X 75D which has been updated to MCU2. The car is running 2022.4 firmware. iOS app version is 4.5.1. The car has Data Sharing enabled and I am primary account holder. I dont see the new "Charge Stats" option in the app.

I have followed all the instructions here Understanding Charge Stats but still dont see this option.

Is there anyone else in same boat as me?

Same here my new m3 has no energy stats in the app. Perhaps another feature removed on new cars?

 

[Feathermerchan]

My 2018 Model 3 has no charge stats. Service could not fix it. Wife's 2020 Model Y has them. Both cars are on one account and I see them both on my phone. One with stats and one without.

 

[Togg]

Check your Data Sharing settings from the vehicle touchscreen under the ‘Software’ tab and opt into the road segment sharing option.

This fixed it for me.

 

[ChrisinanEV]

This fixed it for me.

Did that already, yet Still no Charge stats option in the app

 

[TEZLA3]

I now have charge stats working on my droid, kinda. All updates are current.

I have to sign in with my wife's credentials to get it to work.

IMHO, that's bogus.