Just in, I had a response and they are looking into the issue, why some owners it's not working.
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Charge Stats - Tesla app new feature
- Thread starter NorfolkMustard
- Start date
I got the same response but I still think it's down to the vehicle owner thing as noted in the FAQ and also their response to me. @SpareHeadOne
As an example, I bought my car on PCP finance and importantly, not through Tesla Finance and I wonder if this has something to do with it. Generally as far as I'm aware, with PCP agreements, they remain the owner of the car until the finance is paid, unlike HP agreements.
In my case, I bought the car myself and not used any financing.
AndrewGR
Member
Have all those without the charge stats downloaded the updated version of the app from the App Store / Google Play or wherever?
AndrewGR
Member
Not able to charge at home, so never charged at home and not used super charger either, but able to see stats on a 2019 car. I'm sharing data with Tesla on the car's setting.
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kelvin 660
White SR+ with LFP battery
The charger data page is not very accurate as £22 ÷ 350 kw is not 0.05p/kw! It's over recording by 25%.
If I change the rate to 0.04p/kw then it's closer to what TeslaFi records...
If I change the rate to 0.04p/kw then it's closer to what TeslaFi records...
kelvin 660
White SR+ with LFP battery
Actually, looking more carefully the 350kw is more likely the added energy to the battery and not the used energy taken from the mains supply to recharge the battery. So that would account for roughly 10% of the 25% difference. Still left wondering what's accounting for the other 15% ??
Of course, Tesla don't actually record the energy supplied to the car during charging hence they use energy added in their calculations.
Of course, Tesla don't actually record the energy supplied to the car during charging hence they use energy added in their calculations.
M1tch
2021 M3P with EAP
Anyone got a pic of this setting? Although I’m 99% sure I’ve done it right, I still don’t have access to the charge stats
There is another thread talking about not having access/showing charging stats.
Charge Stats Not Showing In App
I have UK spec 2017 Model X 75D which has been updated to MCU2. The car is running 2022.4 firmware. iOS app version is 4.5.1. The car has Data Sharing enabled and I am primary account holder. I dont see the new "Charge Stats" option in the app. I have followed all the instructions here...
teslamotorsclub.com
Within that thread there's a link to a Tesla support page which you might already know or read, but Frequently Asked Questions section is what Tesla has stipulated in order to get the stats to show.
Understanding Charge Stats | Tesla Support
Charge Stats in the Tesla app helps you understand your vehicle’s charging behavior and how it relates to your total spending and savings from charging a Tesla vehicle.
Ultimately, someone phoned Tesla support and eventually it was resolved.
M1tch
2021 M3P with EAP
Thank you. I had got it right but still no joy. It’s in for its wireless charging and USB ports next week so I’ll mention it then. Thanks again
Have you ever tried to add a second driver through the app? That doesn't work of me either. Second driver gets "incompatibility" message.
Just wondering if it is something on our account in the background.
Discussed here:
Adding driver not possible
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