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Clipper Creek charger at a Tru hotel

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Staying at a very new Tru (by Hilton) hotel, and every time I try to make use of the (clipper creek) charger, the desk personnel must turn it on and off several times before the Model 3 will begin charging. I wonder if their charger is screwy, or the car needs a few minutes to get ready, or what. I have only ever used Tesla chargers before. The chargers themselves look brand new.