"Could not Join WiFi - The Internet is Unreachable" error

[BZM3]

Has anyone else encountered this error? I am unable to connect the car to my WiFi and this error keeps popping up. The WiFi is fully functioning and has my other devices connected with no problem. Any troubleshooting suggestions?

The error specifically reads:

Title - Could Not Join "xxWiFi Namexx"

Body-The internet is unreachable. Please check your firewall settings and Internet connection.
[Cancel] or [Retry]

 

[brkaus]

What is your WiFi network? Standard stuff from the cable/phone company? Your own router / wifi?

What IP address are you using on your internal network?

What is the signal strength?

 

[BZM3]

What is your WiFi network? Standard stuff from the cable/phone company? Your own router / wifi?

What IP address are you using on your internal network?

What is the signal strength?

I use my own Eero routers yes my network, the car has worked perfectly fine on it previously. I noticed that the cars latest update was stuck halfway through and thats when I discovered it was unable to connect. Signal strength is full bars.

I am not sure about IP address, is there anything I should or should not be using? My iphone and computer and all other devices have zero problem.

 

[brkaus]

You could try the complete power down trick. Sit in car, use the menu to power down. Don't touch anything. Wait for about 5 minutes and then hit the brake.

Regarding IP address - I recall that Tesla uses one of the non routable IP addresses for it's internal VPN. If you happen to collide with that then there may be problems. I don't recall what the address range was though.

 

[focher]

Reboot car and reboot Eero.

 

[Casmium]

If you have the same SSID for your 2.4 and 5 GHz , it might get stuck on 5 even though the signal is too low to work. I'm using to link eap-245 access point and had to create a 2.4 only network and haven't had any issues since

 

[mreynolds767]

Had the same issue and was too lazy to figure out my router settings
Used my cell phone as a hotspot and connected that way to download the software
Fingers crossed the software updates are not too large as I do not have unlimited data.