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CPO Delivery Timeline Normal?

Discussion in 'Model S: Ordering, Production, Delivery' started by aarossig, Oct 19, 2016.

  1. aarossig

    aarossig Member

    Joined:
    Dec 24, 2015
    Messages:
    16
    Location:
    Santa Clara, CA
    Hey Folks,

    I placed a deposit on a CPO Model S85 on September 26th (super excited!). I have yet to have a delivery date set and it has been more than 3 weeks.

    I also received an e-mail asking me to complete a survey asking "How was your Delivery?". Perhaps this is a sign that I'll get a delivery date set today (one can hope :p).

    Is this status quo for the CPO process? It seems buggy.
     
  2. Chief holley

    Chief holley Member

    Joined:
    May 27, 2015
    Messages:
    65
    Location:
    Pittsboro, NC
    I hope not! I put a deposit down last week and haven't been contacted by my Delivery Specialist yet so I keep on brothering my pre-order guy. I was given a timeline for my region and distance (car is in Florida and I'm in NC) of 3-5 weeks, he said it should take 4 weeks. For what I heard and now feel, their communication can be horrible! I'm hoping to get it before Thanksgiving to drive up to NY.
     
  3. aarossig

    aarossig Member

    Joined:
    Dec 24, 2015
    Messages:
    16
    Location:
    Santa Clara, CA
    Yep, that's basically what is happening to me.

    I just received the purchase agreement today, but they are waiting on parts. I have a road trip planned as well. I am hoping for next week, but not holding my breath.
     
  4. Chief holley

    Chief holley Member

    Joined:
    May 27, 2015
    Messages:
    65
    Location:
    Pittsboro, NC
    Man, they make such a great vehicle, but definitely need to improve on the business portion. Maybe its because we are going for CPOs...I hope someone with a little more experience in this area chimes in.
     
    • Like x 1
  5. jeepn30

    jeepn30 Member

    Joined:
    Aug 20, 2016
    Messages:
    42
    Location:
    Blackhawks Country
    I ordered the one I'm getting on 9/17....was told around 3 to 4 weeks....will hopefully take delivery Tuesday or Wednesday....so it's getting close
     
  6. Gig103

    Gig103 Member

    Joined:
    Oct 6, 2016
    Messages:
    209
    Location:
    Phoenix Metro Area
    Yeah, I ordered mine on the 7th and the website said "14 day delivery available!" And only today did I get an estimated delivery "Oct 31 - Nov 2" which is nearly a month.

    I was told that during pre-delivery inspection in Fremont they "found things to repair" but won't tell me what those repairs are.
     
  7. Chief holley

    Chief holley Member

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    Location:
    Pittsboro, NC
    Is this all with conversation through your delivery experience specialist (before and/ or after) or is that on/ about conversations with the pre-order guys?
     
  8. jeepn30

    jeepn30 Member

    Joined:
    Aug 20, 2016
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    Location:
    Blackhawks Country
    My delivery specialist told me they replaced drive unit, door handles, repainted a scratch on the bumper, and put on new tires....so far they've been pretty upfront with me.
     
  9. Happychaos

    Happychaos Member

    Joined:
    Aug 3, 2016
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    21
    Location:
    Florida
    It took almost 2 months for me to take delivery of my CPO but it was worth it. Best of luck!
     
  10. Chief holley

    Chief holley Member

    Joined:
    May 27, 2015
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    65
    Location:
    Pittsboro, NC
    Ok.....here is my update.....I just called Tesla and called to someone in their delivery team and the car is here already! It shipped from the Florida location to Raleigh, NC this weekend and they said I should be taking delivery of it either later this week or next weekend the latest. Although I am super excited, I am totally unprepared! We were waiting for at least a word on when it was moving and a more accurate date for delivery so now I am scrambling to prepare for its arrival (i.e. electrician, financing being the most important). My advise, call the delivery team!
     
  11. Gig103

    Gig103 Member

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    Location:
    Phoenix Metro Area
    My DS is unmotivated and never initiates conversation. She did, after two or three calls and emails, tell me that the car was getting repairs without elaboration. MyTesla updated yesterday to show a delivery estimate and still no contact from my DS.
     
  12. jeepn30

    jeepn30 Member

    Joined:
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    Location:
    Blackhawks Country
    I picked mine up today. My DS was cool, and the rest of the delivery team was really great going over features. It seemed like I waited forever, but there was nothing like the drive home. Felt weird just signing a few papers and then leaving. Wasn't even there an hour. Easiest car delivery I've been through yet.
     
    • Like x 1
  13. Chief holley

    Chief holley Member

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    Location:
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    That is excellent, congratulations! Did you trade in a car to them? If you did, what was the process? I will be trading in my CTSV to them.
     
  14. jeepn30

    jeepn30 Member

    Joined:
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    Messages:
    42
    Location:
    Blackhawks Country
    Yeah, I traded in my Dodge Challenger. It was pretty simple, as they initially gave me an estimated trade in amount. Then you either bring the car into them, or they give you a link to fill out information and take some pictures. I did the latter. It was kind of strange, but had no problems when I dropped the car off yesterday.
     
    • Like x 1
  15. aarossig

    aarossig Member

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    Dec 24, 2015
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    Location:
    Santa Clara, CA
    Congrats on your fast delivery! :)

    I just got an update that it is looking like Nov/9th. I am looking forward to another update today which may pull this date in. That would be 44 days after deposit.

    I have a certified/cashiers cheque in hand and made the remaining balance payment online this week expecting that this/next week would be it.

    I have the same experience with my delivery rep. They are not initiating the conversation nor helping me to maintain expectations.

    I received two questionnaires from Tesla: "How was your delivery?" and "How was your charging installation?" neither of which have happened.
     
  16. Cooksomerice

    Cooksomerice Member

    Joined:
    Oct 6, 2016
    Messages:
    96
    Location:
    Louisiana
    I ordered mine last Saturday night. My pre order/CPO guy( Mohamed) said it wouldn't take long considering it's a 2016 with 2200 miles on it.
    I signed papers, got financing in order.
    Not a peep.
    I emailed my DS, but her response was an automated out of office msg.
    Just waiting....
     
  17. aarossig

    aarossig Member

    Joined:
    Dec 24, 2015
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    Location:
    Santa Clara, CA
    The latest update is that they are waiting for a seat replacement. The lead time is 4 weeks. That puts me at 10 weeks after placing the deposit (aka 70 days).

    Let's see if they come back and are able to pull the delivery date in. This was very disappointing to hear.
     
  18. Cooksomerice

    Cooksomerice Member

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    Location:
    Louisiana
    That sucks.

    Two weeks today for me. My DS contacted me earlier this week and has been very responsive.
    Still no delivery date, but so far, I am happy with that things are going.
     
  19. David.85D

    David.85D Member

    Joined:
    Oct 29, 2016
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    98
    Location:
    USA
    Crossed a month this week for me. Asked for an update and got no response from the DS. sigh...
    The last communication was that it should have been moved this past week.
     
  20. Cooksomerice

    Cooksomerice Member

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    Location:
    Louisiana
    Where did your vehicle start and what is its destination?
     

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