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Cracked Glass on CPO

Discussion in 'Model S: Ordering, Production, Delivery' started by brillantesg, Jul 29, 2018.

  1. brillantesg

    brillantesg Member

    Joined:
    Mar 16, 2018
    Messages:
    43
    Location:
    Las Vegas
    I just picked up my first CPO MS yesterday, and the day before I was notified last minute that whoever was handling the CPO noticed a Crack on the screen.

    Sure enough there was one that gross straight down the center of the screen. I was told by my Sales agent that when I take it my home service center, they'd be able to replace it for me for free. However, wouldn't this be considered getting a unprepared/damaged CPO?

    I didn't get any compensation or anything, even though now I have to take it to get serviced. I was thinking, would they be able to upgrade the cell service on the MS from 3G to LTE for free as a sign of good will? Probably not?
     
  2. glide

    glide Member

    Joined:
    Jun 6, 2018
    Messages:
    326
    Location:
    USA
    Consider yourself lucky they agreed to fix it for free after the fact.
     
  3. HankLloydRight

    HankLloydRight No Roads

    Joined:
    Jan 18, 2014
    Messages:
    10,705
    Location:
    Connecticut
    Pretty much what @glide said.

    If you want the LTE upgrade, ask them about it.

    Chances are that the replacement MCU will already have it installed. They may or may not charge you for it.

    Congrats on your CPO!
     
  4. brillantesg

    brillantesg Member

    Joined:
    Mar 16, 2018
    Messages:
    43
    Location:
    Las Vegas
    Thanks! It's actually my very first car purchase and very happy about it!
     
  5. Plan B

    Plan B Active Member

    Joined:
    May 8, 2015
    Messages:
    3,790
    Location:
    Portland, OR
    So Tesla is replacing the windshield for free and you feel that you deserve some sort of compensation? Why?
     
  6. PhilDavid

    PhilDavid Member

    Joined:
    May 22, 2018
    Messages:
    549
    Location:
    Philadelphia
    If this is the only thing wrong with your CPO and they agreed to fix it, congrats and consider yourself very VERY lucky.

    I guess he's referring to the hassle of receiving a car with a cracked screen that he now needs to get fixed. In a normal world, these things would be fixed before sale... But I agree, given how things have been going lately he should count his blessings that they are going to fix this and it does not seem there are any other issues...
     

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