cracked rear window - auto glass or Tesla to mend it?

[Franny]

My insurance tell me they require Autoglass to repair a crack in the rear window of my Model 3. Anybody experience of Autoglass and repair of Tesla Model 3 repair?

 

[jjrandorin]

This appears to be a UK based post and company, so moving to the UK and Ireland subforum for more regional feedback.

 

[bctomuk]

Looking on the Autoglass website it looks like they don't repair rear windows Book Autoglass® appointment

Also states that in the last 6 months we have completed 887 TESLA 3 glass replacements

 

[GRiLLA]

Autoglass will repair it, when I had them replace my windscreen the fitter had done several rear glass on Tesla's previously. He was clearly pretty knowledgeable about Model 3 in general IMHO.

I'm pretty sure he also said that they sometimes get called to Tesla to do replacements for customers that book there.

 

[Franny]

Autoglass will repair it, when I had them replace my windscreen the fitter had done several rear glass on Tesla's previously. He was clearly pretty knowledgeable about Model 3 in general IMHO.

I'm pretty sure he also said that they sometimes get called to Tesla to do replacements for customers that book there.

That's a really useful comment. I am going to talk to an auto glass specialist tomorrow and may have a better instinct then. My gut response is to go with Tesla but that could be expensive - and ironically they may well use Autoglass anyway!

 

[Franny]

Looking on the Autoglass website it looks like they don't repair rear windows Book Autoglass® appointment

Also states that in the last 6 months we have completed 887 TESLA 3 glass replacements

Useful stat. Thanks

 

[Palros]

I cracked mine. I got tesla to replace it. It cost around £600 to £800 from memory. Didnt want it on my insurance.

 

[spon88]

My insurance tell me they require Autoglass to repair a crack in the rear window of my Model 3. Anybody experience of Autoglass and repair of Tesla Model 3 repair?

Long shot but your car isn't an August 2019 model is it? Quite a few of us had the cracked rear screen issues resultant from a bad batch where the heating element was faulty. Warranty job with Tesla replacing the full rear screen. You may well have dinged it but thought I'd check as it may save you a few bob. Maybe not even the rear screen but worth knowing

 

[Franny]

Long shot but your car isn't an August 2019 model is it? Quite a few of us had the cracked rear screen issues resultant from a bad batch where the heating element was faulty. Warranty job with Tesla replacing the full rear screen. You may well have dinged it but thought I'd check as it may save you a few bob. Maybe not even the rear screen but worth knowing

Yes it is a August 2019 model! Is there evidence I can refer to, to demonstrate this to Tesla? It's booked in for the 22nd of December.

 

[GRiLLA]

Yes it is a August 2019 model! Is there evidence I can refer to, to demonstrate this to Tesla? It's booked in for the 22nd of December.

Where does the break start? The issue was with cracks that would appear within the glass and starting at a joint of the rear heater (which would be shorted at that point and not heat any further).

 

[spon88]

Yes it is a August 2019 model! Is there evidence I can refer to, to demonstrate this to Tesla? It's booked in for the 22nd of December.

Ah, glad I posted! So if you look at the crack it should (hopefully) be contained within the glass, you shouldn't feel anything on the surface. Mine propagated a couple of inches from one of the lower elements. The key is that it doesn't break the surface - that way they'll struggle to claim it was impact damage. You could also reference these forums.

Good luck with it.

 

[Franny]

Ah, glad I posted! So if you look at the crack it should (hopefully) be contained within the glass, you shouldn't feel anything on the surface. Mine propagated a couple of inches from one of the lower elements. The key is that it doesn't break the surface - that way they'll struggle to claim it was impact damage. You could also reference these forums.

Good luck with it.

Many thanks. Really useful info. I will pursue with Tesla

 

[Tony Hoyle]

You might find the element burned at the crack point as well. Tesla didn't even ask questions when I showed them it.. just booked it in for replacement.

 

[Pugg5ter]

 

[BlueWave]

I cracked mine. I got tesla to replace it. It cost around £600 to £800 from memory. Didnt want it on my insurance.

I've never heard of glass repair or replacement increasing insurance premiums. Is there some other reason I'm missing?

 

[Tony Hoyle]

Yeah that's almost certainly the heater esp. if there's no surface damage. Warranty job.

 

[Plagued]

My brother's 2019 was a crack from the bottom right, not as obvious on the heater line as Pugg5ter's image and it went all the way to the edge, but no visible damage on the outside at all and was replaced under warranty.

 

[Bluebell]

This was mine - warranty repair

 

[MrBadger]

I've never heard of glass repair or replacement increasing insurance premiums. Is there some other reason I'm missing?

Many insurers treat panoramic glass as a body repair and not under the windscreen part of the policy.

 

[M3LR_Flodub]

Just got my Tesla in December and took it for a tint job and a crack was noticed on inspection, right under the pillar…. Didn’t see it at delivery but it’s really subtle unless you are looking at the right angle. Anyone have any issues with newer model 3m’ back glass cracks? I have an appointment with Tesla service scheduled.