maus92
Member
This is an example of how being demanding and setting unachievable deadlines doesn't work. It is frustrating that having waited so long for a vehicle, only to find out it has quality control issues, but I would rather wait than accept a car with obvious defects. That said, Tesla needs to improve its customer experience if if wants to compete with other premium car companies. Once BMW and Audi get their EVs and charging networks competitive, Tesla will have to mimic their customer experience, or they will die.I've finally managed to take delivery of my MY LR today -- after one of the most horrible experiences of my life, not only buying a car, but buying anything.
Sure, the wait time was awful, and the delays and EDD changes were no fun at all but, once I got the VIN, that's when things got really bad.
Received the VIN and it took a full 7 days to receive the text to schedule delivery. This came after I was lied to multiple times about the whereabouts of the vehicle. Multiple contradictory emails and chat conversations regarding the location of the vehicle.
Then, when I finally tried to schedule delivery, there were no delivery appointments available. At this time my patience had ran out, so I went to the local SC and manage to have them schedule a delivery appointment. I guess in-person interactions work best.
I was given an appointment for a few days later. However, the day before delivery, as I was expecting based on many stories detailed in this very forum, I got a call from the Operations Advisor. They needed more time. Just 24 hours more.
I was done with this mess and made it clear that I was not interested in waiting another day. I was going to be there at 10am today to pickup my car or my deposit. It was their choice. The issue at hand was that, allegedly, during inspection they found that the roof glass was cracked. It needed to be replaced.
Guy said he was going to see what he could do. Then called back an hour later to let me know that he now needed a Few more days. The glass was "not in stock" and it had to be ordered. However, the car was ready and I could take delivery and have it fixed later on.
I said I would come over to take a look at the car. And so I did.
Well, they couldn't find the car which was supposedly charging. Then they eventually found the car and... "good news! the glass came in and they're replacing it now".
So they asked if I wanted to come back later or hang around and wait. I chose to wait.
No more than 5 minutes later they come back with a new story. Well, the car is going to take time to be done. The glue has to cure so it will be ready tomorrow morning at 10:00am, as originally scheduled.
Me: Do you promise?
Them: Sure, we promise. It will be ready today but it will cure overnight and it will be ready for you first thing in the morning.
Me: Are you sure?
Them: Absolutely. See you tomorrow at 10:00am.
And so, to apace me, they gave me a demo (mind you, I drove there in my own vehicle).
I drove the demo yesterday and came to work this morning, waiting for 9:45am to head out to get delivery.
At around 9:00am the phone rings. It's Tesla -- a new person, because the Operations Advisor is not working today. This new guys doesn't know what's going on but all he knows is they need another 24 hours because the glass still needs to be replaced and it will take them a day before it can be ready for delivery.
Well, I'm sure you can imagine how that conversation went. But in the end, I told him I was going to be there at 10:00am to take delivery of the car, as originally scheduled, and as I had been promised the day before. He had to go figure out how to make that happen.
I went to the SC at 10:00am and, magically, the car's glass had been replaced (that is, if it was really broken to begin with -- I have my doubts because the day before they were not very keen to let me see the car.)
I inspected the car and the liner had a big water stain. And the car has a dent on the rear side.
Guy said they will try to clean the stain and, if not, they will replace it, but of course, they will need another 24 hours -- that is if the part was in stock which he wasn't sure if they did or not.
The dent, however, could not be fixed until I accepted delivery and schedule an appointment. They would not / could not fix it prior to it been delivered. Go figure.
He wanted at least a few more hours to look into the liner stain and to come back at 3:00pm.
I had work to do, so I came back to the office and, once 3:00pm came around, I went back and FINALLY took delivery of the vehicle.
I still have to schedule the service appointment and leave the car there so they can fix the dent.
What a wonderful experience. I got in the car and drove away, with no joy or excitement whatsoever. Only a sense of detachment from the car because they totally ruined the entire experience.
What a horrible company.
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