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So I ordered a MYLR5 on 6/19. I set up financing through Tesla at the time and I have changed nothing since the day I ordered. Last week checked with my bank (BoA) and got a better interest rate (2.19%). The bank just needs a MVPA in the next three weeks or so. I’ve not seen any changes on my account concerning the next steps or completed tasks. Is it foolish to just sit back and wait for a VIN or should I be more aggressive and start asking questions about my status on their end? I’d like to wait it out for a VIN assignment and then make arrangements concerning the BoA loan for the car. Any suggestions? Currently, my EDD is 9/11-9/25 and hasn’t moved for almost two and a half weeks. I’m almost afraid to contact my SA for fear of getting bad advice.
Asking for information or trying to push Tesla will result in you having no better information than you have now. There is no validity, rationale or formula behind the EDD. Tesla communication and customer service are awful and tying anything in your real life to the EDD is not recommended. Tesla has assigned VINs to people and then taken them away, especially at EOQ so the company can show deliveries and claim revenue in the current quarter. My EDD at order was two weeks on 5/31. I still don’t have a car. Nor do I have a VIN.So I ordered a MYLR5 on 6/19. I set up financing through Tesla at the time and I have changed nothing since the day I ordered. Last week checked with my bank (BoA) and got a better interest rate (2.19%). The bank just needs a MVPA in the next three weeks or so. I’ve not seen any changes on my account concerning the next steps or completed tasks. Is it foolish to just sit back and wait for a VIN or should I be more aggressive and start asking questions about my status on their end? I’d like to wait it out for a VIN assignment and then make arrangements concerning the BoA loan for the car. Any suggestions? Currently, my EDD is 9/11-9/25 and hasn’t moved for almost two and a half weeks. I’m almost afraid to contact my SA for fear of getting bad advice.
Possibly. it’s supposed to be part of your delivery profile so if it’s now done, your delivery profile is not complete. The SA I spoke to said I couldn’t be prioritized because I didn’t have that part completed.Thanks for the info. Do you know if that impacts my VIN assignment?
Frustrating if it does - no notice that it expires and no way to reapply or change to cash.
I don’t even bother calling anymore. Last time I called customer service they told me to contact my SC. Now, I just drive down to the SC but it never helps.How are you contacting them? I’ve only called 2-3 times (the 888 number) and chose “vehicle delivery” but it’s never taken more than 5-10min on hold to get someone
The SCs don’t have individual numbers anymore FWIW (they all redirect) so maybe that’s the differenceI don’t even bother calling anymore. Last time I called customer service they told me to contact my SC. Now, I just drive down to the SC but it never helps.
Still Oct here…..got it yesterdayIs anyone still today at generic October EDD?
Sitting at October for three days nowStill Oct here…..got it yesterday
So basically they’re just changing my profile from a loan to cash? I’m good with that and I wish I had set it up that way to begin with. I’ll try calling that number and see if there’s anything I can do to keep things rolling in a positive way. ThanksI just called the 888 number. Waited 5 mins on hold and reached a real live helpful person! Since my loan approval was > 60 days old and expired, I had them remove my financing.
You may want to do that and add your outside financing after you receive your VIN.
Well, this is worrisome. Your May OD and no VIN has got to be the most perplexing, just makes no sense. My fear of doing nothing or making changes to my profile has me somewhat paralyzed. I know that’s a familiar feeling for many on here.Asking for information or trying to push Tesla will result in you having no better information than you have now. There is no validity, rationale or formula behind the EDD. Tesla communication and customer service are awful and tying anything in your real life to the EDD is not recommended. Tesla has assigned VINs to people and then taken them away, especially at EOQ so the company can show deliveries and claim revenue in the current quarter. My EDD at order was two weeks on 5/31. I still don’t have a car. Nor do I have a VIN.
This would explain a lot and wouldn't surprise me one bit, but what's your source of this information?The SCs don’t have individual numbers anymore FWIW (they all redirect) so maybe that’s the difference
It was posted a while ago but just calling myself. I have a delivery scheduled so I called the SC I’ll pick it up from (local area code) and it went to the same automation system as the 888 numberThis would explain a lot and wouldn't surprise me one bit, but what's your source of this information?
When I was doing my test drive a couple weeks ago, I called the local number to tell them I was there, and I spoke to someone at the local dealership. I suspect there are some magic phrases you can say when the automated voice asks why you're calling that gets you routed to the local dealership. Since that time, I've tried calling several times and I get put in a long hold queue, and I haven't had the patience to wait to speak to someone so I just hang up after maybe 5 minutes.It was posted a while ago but just calling myself. I have a delivery scheduled so I called the SC I’ll pick it up from (local area code) and it went to the same automation system as the 888 number
Just an update on my account. I called the 888# and talked to them about removing the outdated financing agreement and they thought it best to go ahead and remove that from my profile. He did it while I was on the phone with him and when I refreshed my account, it did update accordingly with my same EDD I had before. It looks different, but it looks like I now have the option to pay cash or get financing through Tesla. He said to leave that part alone and move on things after getting my VIN. Makes sense, but you know how that goes…So basically they’re just changing my profile from a loan to cash? I’m good with that and I wish I had set it up that way to begin with. I’ll try calling that number and see if there’s anything I can do to keep things rolling in a positive way. Thanks
Did your MYP get delayed too? My pickup was for wed and now it got pushed back to Saturday saying there was a delay in delivery timing.It was posted a while ago but just calling myself. I have a delivery scheduled so I called the SC I’ll pick it up from (local area code) and it went to the same automation system as the 888 number